Customer Service Representative
Remedy Intelligent Staffing (Baton Rouge, Louisiana)

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Synopsis of Employee Role: Interacts with customers in a day-to-day business environment via phone or in direct contact.

 

Need to have some previous insurance industry/agency experience and a current Property & Casualty license in the state of Louisiana.

 Essential Job Functions (core functions of position that must be performed)

·         Determines customers needs by gathering necessary information

·         Answers customers questions/any concerns regarding billing statements, and policy changes

·         Acts as liaison between customer and insurance carrier

·         Accepts payments from customers on behalf of the insurance companies

·         Responsible for building relationships with customers to provide excellent customer service including informing customers of other product lines available

·         Other duties and tasks as assigned

Critical Skills / Qualifications:

·         Strong relationship and interpersonal skills

·         Excellent listening, oral, and written skills

·         Good organizational / time management skills

·         Strong analytical skills

·         Ability to maintain a high level of tact and professionalism

·         Ability to manage processes

·         Ability to use multiple systems and software while performing multiple transactions

·         Strong ability to self manage leads and customers via multiple systems and communication methods

·         Ability to create professional business relationships with prospects and policyholders to determine buying needs

·         Ability to analyze customer needs based on market economies while evaluating risk assessment

·         Ability to work under pressure

·         Ability to anticipate and resolve problems

 

Education / Experience / Licensure:     

Full Property and Casualty License in the state of LA – required Previous Insurance Industry experience - required Personal Lines experience - required, Commercial Lines experience a plus Knowledge in using underwriting guidelines for multiple carriers - preferred but not required High School Diploma or equivalent - required