Instructional Designer
Credit Acceptance Corporation (Detroit, Michigan)

This job posting has expired.

You may wish to try a search for Instructional Designer

Or visit the FlipDog home page
 

Founded in 1972 by Don Foss, the world's largest independent used car dealer in the 1970s and 1980s, Credit Acceptance provides vehicle loans to consumers regardless of their credit history.  Without our Company, consumers may be unable to purchase a vehicle, may purchase an unreliable one, or may not have the opportunity to improve their credit standing.  To date, Credit Acceptance has helped to change the lives of nearly 300,000 consumers.

Offered through a nationwide network of over 1300 automobile dealer-partners, our Guaranteed Credit Approval Program provides dealer-partners with the opportunity to deliver credit approvals to consumers within 30 seconds through the Internet using our patented Credit Approval Processing System (CAPS).  Headquartered in Southfield, Michigan, with an additional call center in Henderson, Nevada, Credit Acceptance is a 750-employee growing and progressive Company lead on the values of honesty, teamwork, learning, urgency and fun.  Credit Acceptance is publicly traded under the symbol CACC.  For more information, visit www.creditacceptance.com.

Job Summary

Responsible for assisting functional leaders in clearly defining performance expectations (work processes, procedures, behaviors), identifying areas for performance improvement, determine which (if any) training solutions may be appropriate to achieve desired performance improvement, and work with the business leader to create and implement the appropriate training solution(s).  Also responsible for creating evaluation methods to assess the extent to which the desired knowledge transfer occurred, the extent to which the knowledge is being effectively applied to behavior, and the extent to which that behavioral change is having the intended impact on performance (short and long term).  May also be reponsible for assisting in the creation and implementation of other performance improvement solutions (such as performance management initiatives, clear expectation initiatives, etc). 

In the three step process of performance improvement as related to training -- Step 1:  Define (Clearly define what successful performance looks like, through well-defined and documented work procedures, processes, and policies, and individual role outcomes, activities, and KSAs); Step 2:  Design (Create an effective training solution based on the clearly "defined" work expectation (Step 1) along with measures and a process to evaluate impact of training);

Step 3:  Deliver (Deliver the training solution in accordance with the design (step2)) -- this person will primarily be responsible for Step 2, however from time-to-time he/she will be expected to assist in Step 1 or Step 3 when appropriate. 

Responsible for analyzing learning needs based on strategic and tactical goals, in support of organizational and department-specific needs. Based on needs, responsible for the planning, organizing, and developing training curricula, materials, and programs by partnering with subject matter experts or by researching industry best practices in the content area. Content areas primarily include sales new hire training and salesforce curriculum development, but will also involve organization-wide training design initiatives, as well as other department specific training initiatives. This role will also be expected to delivery various training courses from time-to-time, both to the sales team and to other areas within the company. 

Job Details

q      Translates business requirements into learning requirements and project scope for a single course or a group of courses

q      Determine learning needs of leaders and team members based on performance and skill assessments 

q      Develop training solutions that reflect strategic intent, corporate values, and competencies of specific job functions

q      Evaluate and measure training effectiveness based on stated goals

q      Participate in evaluating training effectiveness of courses developed by others

q      Deliver training/learning programs, both internally developed and purchased through vendors

q      Monitor and evaluate the effectiveness of training delivery for trainers in other groups/teams

q      Work collaboratively with corporate internal customers, and team members to ensure clear understanding of performance needs, requirements and expectations

q      Develop training using adult learning practices, appropriate exercises and interaction

q      Make design changes to existing courseware based on best practices, industry standards, or to improve training effectiveness.

q      Serve as SME for Lecture Style Instruction (LSI) on training council

q      Work collaboratively with Departmental Instructors to promote best practices

q      Perform train the trainer sessions for new or developing instructors, focusing on industry best practices in adult learning

q      Involved in developing and managing work plans and curriculum maps

q      Provides input to standards and methods for all facets of the instructional process, from diagnostics (needs/performance analysis) through evaluation of training, including all media types.

Click Here to Apply Now.