Associate Client Support Analyst W/fortune 500 Company
Object Systems International (Montgomery County, Maryland)

We have a challenging and rewarding career opportunity that we think you will be interested in.  Object Systems International is assisting an extremely progressive Fortune 500 Company in finding highly a qualified Associate Client Support Analyst.  This is a full time position in a progressive, innovative environment, with competitive compensation with benefits that will be hired internally by our client. 

 

If you are not qualified or interested, but know of someone that could be, referrals are warmly welcomed.

 

Job description:

As an Associate Client Support Analyst  you would be providing quality technical, software and hardware support on issues of basic and moderate difficulty, with a high degree of customer service, timeliness, and technical expertise. Including:  Research, resolve, and respond to questions received internally or externally in a timely manner. Attending provided training, and successfully complete assessments for product training. Acquiring and maintaining current knowledge of products and support policies; providing accurate solutions to customers across client’s product lines.  Using and maintaining a call-tracking database, documenting calls thoroughly and completely. Preparing internal and external documentation as necessary. Assisting in special projects and initiatives as needed.

**Will need to take a night shift at least 5 times a month: 12-8:30 Pm shift. Normal hours are 8:00AM to 8:30 PM

** Will need to carry a pager and will be on call for 1 week once every 5 weeks, and will be compensated for this.

 

Requirements:

Technical degree or equivalent in work experience (4 years)1-2 years prior technical support or help desk experienceKnowledge of Windows 98, NT, 2000, and XP operating systemsProficiency in Microsoft Office SuiteSome exposure to SQL databases preferred, but not required

Additional Skill Requirements:

Good at explaining complicated situations to peopleGreat phone skillsExcellent written and oral communication skillsAbility to work independently within a team of professionalsFlexibility to work various shifts based business needsExcellent troubleshooting skillsAptitude for providing positive customer service and good communication and problem solving

If you are qualified and interested in this opportunity, please email me the following ASAP:

 

1.) Word copy of your resume, as an attachment

2.) A short summary (1-2 paragraphs) of pertinent experience and what you feel you can add to the project

3.) Salary requirements

4.) Telephone numbers so that we can contact you

 

NOTE: Due to position restrictions, only W-2 will be considered (i.e., we cannot do corp-to-corp or 1099).

 

Thank you,

 

Aprille Voutova

Object Systems International

801-444-3844 ext. 105 (office)

job@objectsystems.com