Home Appliance Repair Technician - Brea, Ca
Sears Holdings (Orange County, California)

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Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.

This position provides timely and quality repairs of customers’ products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. This position is responsible for the repair of products in the customer’s home. Products repaired include: Home Appliances: Laundry (washer and Dryer) Qualifications To provide the proper customer focus, the In-Home Service Technician must: ·Work as a dedicated team member to ensure fast, flexible and expert service to every customer ·Demonstrate a sense of urgency to meet customer time commitments ·Successfully complete all Technician II training elements within required timeframes ·Meet key performance metrics and/or productivity goals as defined by the business ·Provide knowledgeable and courteous repair service ·Continuously look for methods to improve business performance and enhance the customer experience ·Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer ·Provide direction to a Technical Helper, as applicable ·Ability to receive truck stock at home if the company vehicle is retained at the technician’s place of residence or other designated location. ·Mentor other technicians, as applicable ·Maintain truck stock inventory within the prescribed company guidelines and standards ·Follow the truck maintenance schedule and keep a clean, organized truck ·Adhere to all company policies and procedures ·Perform miscellaneous duties as assigned Benefits As a Sears associate, your career path options will be determined by your performance and your desire to advance further within the Sears organization. We have some of the best benefits available in the industry to choose from: Medical Dental Life Insurance Vacation Holidays 401k with company match Short and long term Disability Sears merchandise discounts Health Care Flexible Spending Account Dependent Care Spending Account Business travel insurance Worklife solutions Vision Plan Legal Plan Long Term Care Plan Pet Insurance Auto and Home Insurance Business Travel Accident Coverage Mortgage Assistance

Sears is an Equal Opportunity/Affirmative Action Employer.