Help Desk Specialist (nc 257469)
Apptis Inc. (Raleigh/Durham-RTP, North Carolina)

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Apptis is an innovative, forward-thinking information technology services and solutions provider. We take great pride in supplying, designing, and supporting technology solutions to the government and commercial marketplace. Our steadfast goal is to deliver inspired solutions that are agile, cost effective, and reliable. To learn more about working at Apptis, visit our Web site at http://www.apptis.com.Description

Candidate will provide Tier 2 Service Desk support services to multiple component agencies.

Working schedule consists of prime time hours but may include off-prime hours such as evenings, nights and/or weekends.

Working knowledge of basic standard software such as: MS Office suites, Adobe suites, Multiple Windows platforms, etc Proficiency with VMware or virtual environments

Self Motivated and Goal Oriented Demonstrates strong listening, written and spoken communication skills; with attention to accuracy in grammar, punctuation and spelling Ability to work a flexible schedule; work overtime as business needs dictate

Ability to:

successfully complete training program respond to and resolve customer inquires report security violations - even if it is their friends doing the violating. 85% of all Security violations are committed by

Apptis offers a competitive benefits package, which includes excellent medical and dental benefits, and a 401k plan with matching.

Qualified and interested individuals should submit a resume to www.apptis.com/careers.sec - reference job code NC 257469.

Apptis is an equal opportunity employer committed to support family values, integrity in the workplace, and an entrepreneurial atmosphere.

U.S. Citizenship is required for most positions.

An Equal Opportunity Employer. M/F/D/V.

Required Skills

MCP, MCDST or MCSE certification MCP/MCSA/MCSE or Equivalent experience MCP in Windows 200x Server Administration (This cert covers, permissions as well as user & group management) Security + Certification or other non-Microsoft Certification Exchange Certification or Equivalent experience Administration Certification or Equivalent Experience Required Experience

The position will require obtaining a secret clearance, completing a drug screen and an additional background check. The first 6 months will be in a 24x7 environment and you may have to work 1st/2nd/3rd shift. After the first 6 months it will be more traditional M-F hours.

Minimum of 1 yr Service Desk experience, 2+ yrs preferred

Previous customer service/call center/ technical support experienced preferred

Work experience with Remote desktop takeover tools, Service Desk electronic ticketing formats (Remedy Specifically); Any experience in NOC roles would be a beneficial.