Google: Technical Sales Support Associate - Chicago
Google Inc. (Chicago, Illinois)

Description: Technical Sales Support Associate - Chicago

This position is based in Chicago, IL.

The area: Ad Serving Solutions and Technical Services

DoubleClick, a Google company, enables top marketers, publishers and agencies to utilize DoubleClick's expertise in ad serving, rich media, video and affiliate marketing to help them make the most of the digital medium.

The role: Technical Sales Support Associate

As a Technical Sales Support Associate, you'll provide management for highly complex technical issues escalated from other Support groups. You'll troubleshoot bugs, escalate issues with key engineering personnel and work with engineering, support and product management to resolve complex issues. You'll work with Engineering and Product Management to prioritize the development of bug fixes and new product features.

You bring a proven track record of analytical problem-solving and the ability to absorb complex technical concepts and communicate them to a non-technical audience. Ideally you're already familiar with online advertising and have experience working within the industry. You should have a high technical aptitude and enjoy hands-on learning in a fast paced environment. If you are passionate about providing great customer service and working on complex technical issues this job is for you.

Responsibilities:
Manage complex technical issues.
Work with Engineering and Product Management on prioritization of fixes/features.
Send client notifications for service interruptions/outages.
Provide regular updates on issues to Support groups.
Build effective relationships with Support, Engineering and Product Management groups.
Qualifications: BA or BS degree from a top-tier university.
Proven ability to become expert in new technolgies in a short time frame.
Knowledge of SQL, HTML/JavaScript and experience troubleshooting clients' technical issues.
Ability to absorb complex technical concepts and communicate them to a non-technical audience.
Creative problem-solving and analytical skills.
Availability to provide off hours support on a rotating basis.
Salary/Benefits: Salary commensurate with experience Google was recently recognized by Fortune Magazine as the #1
Best Company to Work For

Our most valuable resource is our people: energetic, innovative
thinkers who care equally about doing great work and
developing a culture that's great for all our employees. So we
offer Googlers a generous host of benefits as part of our efforts
to keep Google a motivating, healthy, and productive place:

Health care for you and your family, vacation days and holidays,
and flexible work hours, maternity and parental leave, employee
referral bonus program, employee assistance services for
personal issues, learning opportunities and tuition
reimbursement, adoption assistance, free shuttle service to
several Bay Area locations, Fuel Efficiency Vehicle Incentive
Program, and onsite dry cleaning, plus a coin-free laundry room
in the Mountain View office. Job Location: Chicago, IL Job Number: RUSAGLE175-602940 Company URL: http://www.google.com Company Profile: Google's innovative search technologies connect millions of people around the world with information every day. Founded in 1998 by Stanford Ph.D. students Larry Page and Sergey Brin, Google today is a top web property in all major global markets. Google's targeted advertising program, which is the largest and fastest growing in the industry, provides businesses of all sizes with measurable results, while enhancing the overall web experience for users. Google is headquartered in Silicon Valley with offices throughout North America, Europe, and Asia. For more information, visit http://www.google.com/about.html

Google is an Equal Employment Opportunity/Affirmative Action Employer

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