Google: Online Sales And Operations Account Manager - Boston
Google Inc. (Boston, Massachusetts)

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Description: Online Sales and Operations Account Manager - Boston

This position is based in Boston, MA.

The area: Online Sales and Operations

The Online Sales and Operations (OSO) team keeps Google growing and profitable. We are dedicated to supporting the company's expanding base of advertisers, publishers and users in more than 40 languages on a global basis, and providing them with the highest levels of service. We are responsible for supporting customers and generating revenue from a broad range of products such as AdWords, AdSense, Gmail and Google Earth. This means that OSO team members need to be proactive, motivated, organized, responsible - and able to work well in a fast-paced, team-oriented environment. Entry-level and senior-level applicants are encouraged to apply to join our rapidly growing team.

The role: Online Sales and Operations Account Manager

As an Online Sales and Operations Account Manager, youll help the OSO team better serve Google's worldwide user base for our products such as AdWords, AdSense, Gmail, Checkout, Blogger, Google Desktop, Google Earth, orkut.com and Google News. These fast-paced sales and support teams quickly identify and resolve customer concerns and contribute to the growth of our programs. Your objective is to provide our advertisers, publishers and end users with the best possible service.

Your specific responsibilities will depend on the product area and your skills and experience. They could include managing advertiser or publisher accounts, developing compelling advertising solutions for brand advertisers or developing scalable support solutions for rapid-growth consumer products. Youll work with advertisers, website publishers and users of Google products by providing excellent customer service via phone, email or chat. Among your many attributes, you are a self-starter who is comfortable with a rapidly changing environment, and you have a strong desire to learn. You also bring experience in customer service, sales, marketing or consulting.

Responsibilities:
Provide outstanding customer service and sales support to Google's advertisers, publishers and/or users.
Manage customer inquiries by phone, e-mail and/or live chat.
Collaborate with Specialists, Engineers and Product team members on new feature development.
Implement creative ways to improve our client relationships and increase revenue by up-selling and promoting other Google products.
Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients.
Qualifications: High-caliber BA/BS degree.
For Account Associates and recent grads: an interest in customer service, account management, and marketing (actual work experience in these areas is preferred).
For Account Strategists: at least 3 years of experience in customer support, account management (direct and/or offline), marketing (product, direct and/or offline), marketing program management or consulting.
For Account Managers: at least 5 years of experience in customer support, account management (direct and/or offline), marketing (product, direct and/or offline), marketing program management or consulting.
Proven ability to manage multiple projects at a time while paying strict attention to detail.
For technical roles: HTML and JavaScript skills are preferred.
For language positions only: Fluency, written and spoken, in English and one or more additional languages.
Salary/Benefits: Salary commensurate with experience Google was recently recognized by Fortune Magazine as the #1
Best Company to Work For

Our most valuable resource is our people: energetic, innovative
thinkers who care equally about doing great work and
developing a culture that's great for all our employees. So we
offer Googlers a generous host of benefits as part of our efforts
to keep Google a motivating, healthy, and productive place:

Health care for you and your family, vacation days and holidays,
and flexible work hours, maternity and parental leave, employee
referral bonus program, employee assistance services for
personal issues, learning opportunities and tuition
reimbursement, adoption assistance, free shuttle service to
several Bay Area locations, Fuel Efficiency Vehicle Incentive
Program, and onsite dry cleaning, plus a coin-free laundry room
in the Mountain View office. Job Location: Boston, MA Job Number: RUSAGLE156-599592 Company URL: http://www.google.com Company Profile: Google's innovative search technologies connect millions of people around the world with information every day. Founded in 1998 by Stanford Ph.D. students Larry Page and Sergey Brin, Google today is a top web property in all major global markets. Google's targeted advertising program, which is the largest and fastest growing in the industry, provides businesses of all sizes with measurable results, while enhancing the overall web experience for users. Google is headquartered in Silicon Valley with offices throughout North America, Europe, and Asia. For more information, visit http://www.google.com/about.html

Google is an Equal Employment Opportunity/Affirmative Action Employer

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