Google: Enterprise Technical Writer - Mountain View
Google Inc. (Silicon Valley/San Jose, California)

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Description: Enterprise Technical Writer - Mountain View

This position is based in Mountain View, CA.

The area: Enterprise

The Enterprise team focuses on integrating Google's products and services into small and large businesses, educational institutions and government agencies. Consisting of high-achieving engineering, sales and marketing professionals, we work with a vast array of partners and customers to advance the company's mission of organizing the world's information to make it universally accessible and useful.

The role: Enterprise Technical Writer

We are looking for an energetic, proactive technical writer responsible for Postini product documentation, including administration and user manuals, context-sensitive help, and support centers. This position also develops materials to support the Enterprise Channel and Partner programs. The range and deadlines of assignments varies and some projects require fast turnaround.

This role requires learning technical material quickly and thoroughly, enjoying working hands-on with the products, and researching and understanding the customer profile and experience. As member of the Client Services group, the writer works closely and collaboratively with Customer Care, Enterprise Services, Engineering, and Product Management and Marketing groups.

Responsibilities:
Research, write, maintain, and publish high-quality documentation and online content, and ensure material is accessible and available to customers.
Investigate customer and partner use cases, support statistics, and documentation usage metrics to focus priorities and develop documentation solutions.
Participates in all aspects of documentation development from product planning through product release.
Represent an engaged, positive voice for customers' and partners' interactions with Google.
Qualifications: Bachelor's degree.
5+ years of relevant experience, such as technical writing, product documentation, or online publishing.
Experience with writing technical customer-facing materials, including online content.
Experience with email or security systems a plus.
Proven teamwork skills and flexibility.
Attention to detail and proven ability to manage multiple projects and assignments.
Salary/Benefits: Salary commensurate with experience Google was recently recognized by Fortune Magazine as the #1
Best Company to Work For

Our most valuable resource is our people: energetic, innovative
thinkers who care equally about doing great work and
developing a culture that's great for all our employees. So we
offer Googlers a generous host of benefits as part of our efforts
to keep Google a motivating, healthy, and productive place:

Health care for you and your family, vacation days and holidays,
and flexible work hours, maternity and parental leave, employee
referral bonus program, employee assistance services for
personal issues, learning opportunities and tuition
reimbursement, adoption assistance, free shuttle service to
several Bay Area locations, Fuel Efficiency Vehicle Incentive
Program, and onsite dry cleaning, plus a coin-free laundry room
in the Mountain View office.

Here is what the company profile should be:
Google's innovative search technologies connect millions of
people around the world with information every day. Founded in
1998 by Stanford Ph.D. students Larry Page and Sergey Brin,
Google today is a top web property in all major global markets.
Google's targeted advertising program, which is the largest and
fastest growing in the industry, provides businesses of all sizes
with measurable results, while enhancing the overall web
experience for users. Google is headquartered in Silicon Valley
with offices throughout North America, Europe, and Asia. For
more information, visit http://www.google.com/about.html
Google is an Equal Employment Opportunity/Affirmative Action
Employer
To all recruitment agencies: Google does not accept agency
resumes. Please do not forward resumes to our jobs alias,
Google employees or any other company location. Google is not
responsible for any fees related to unsolicited resumes. Job Location: Mountain View, CA Job Number: RUSAGLE014-568269 Company URL: http://www.google.com Company Profile: Google was recently recognized by Fortune Magazine as the #1 Best Company to Work For

Our most valuable resource is our people: energetic, innovative thinkers who care equally about doing great work and developing a culture that's great for all our employees. So we offer Googlers a generous host of benefits as part of our efforts to keep Google a motivating, healthy, and productive place:

Health care for you and your family, vacation days and holidays, and flexible work hours, maternity and parental leave, employee referral bonus program, employee assistance services for personal issues, learning opportunities and tuition reimbursement, adoption assistance, free shuttle service to several Bay Area locations, Fuel Efficiency Vehicle Incentive Program, and onsite dry cleaning, plus a coin-free laundry room in the Mountain View office.