Gm Needed For Growing Qsr In South Florida
Shrimp Market (Ft Lauderdale, Florida)

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    JOB DESCRIPTION

Title:  General Manager (GM)

Department:  Operations

Reports to: District Manager

Job Code:GM

FLSA Status:  Exempt

Salary Grade Level:

$35-40k

Date:  Jan 2008

Job Summary                                                                                            

Manages the day-to-day operations of a restaurant, ensuring customer satisfaction. Develops, directs, and supervises hourly Team Members to attain sales and profit objectives while maintaining the highest standards of quality food, service, cleanliness, organization, and sanitation.

Key Performance Elements/Essential Functions

·         Manages operations of the restaurant.

·         Thorough understanding of all “market” policies, procedures, and operating standards.

·         Ensures compliance with operational standards, Company policies, federal/state/local laws, and ordinances.

·         Resolves all guest complaints, striving for a flawless recovery to build brand loyalty.

·         Trains, coaches, and counsels Team Members and facilitates their development.

·         Manages new hires and changes of status for Team Members to ensure accurate and timely payroll and record-keeping.

·         Oversees local event representation of concept.

·         Oversees and assists in developing of all marketing efforts within restaurant.

·         Maintains professional restaurant and Team Member image, including restaurant cleanliness, proper uniforms, and appearance standards.

·         Upholds safety and security standards at all times.

·         Hires, supervises, develops, and when necessary, terminates Team Members

o    Schedules the work hours of Team Members, making sure there are enough workers present to cover peak service periods while working toward eliminating Team Member turnover and overtime.

·         Ensures security of the restaurant and its contents.

·         Monitors and maintains the cleanliness and orderliness of all restaurant areas.

·         Ensures that all operations, recipe and spec. books are up-to-date.

·         Overall P & L awareness.

Key Competencies/Characteristics

·         Lives “The Market”

o    Excellent interpersonal skills

o    Good reading, writing and verbal communication skills required.

·         Ability to exercise good judgment when dealing with problem resolution.

·         Ability to anticipate guests’ needs.

·         Foodservice Handler Certification and Alcohol Training Required (will provide)

·         Knowledge of, and ability to use, the POS station quickly and accurately.

·         Friendly, easygoing, and pleasant.

·         Team-oriented.

·         Strong commitment to serving others.

·         Dependable, trustworthy, strong work ethic.

·         Attentive, efficient.

·         Willing to extend themselves to the guests they serve – wanting to become friends with the guests.

·         Able to deal with stressful situations, remaining calm and positive.