Front Office Specialist I
Concentra (Las Vegas, Nevada)

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Serving the occupational, auto and group healthcare markets, Concentra provides employers, insurers and payors with a series of integrated services that include employment-related injury and occupational healthcare, in-network and out-of-network medical claims review and repricing, access to preferred provider organizations, first notice of loss services, case management and other cost containment services. Concentra provides its services to approximately 136,000 employer locations and 3,700 insurance companies, group health plans, third-party administrators and other healthcare payors. The Company has over 300 medical centers located in 40 states. It also operates the Beech Street and FOCUS networks which include 544,000 providers, 52,000 ancillary providers and 4,400 acute-care hospitals nationwide. Concentra is an Equal Opportunity Employer. NOTICE:Employment Verification Done. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. JOB SUMMARY: Relying on instructions and pre-established guidelines and working under direct or indirect supervision, performs any combination of daily clerical in accordance with Concentra policies and procedures and applicable regulations. MAJOR DUTIES AND RESPONSIBILITIES: 'Greets patients and visitors and directs them accordingly. 'Obtains authorization as needed to process patients for services needed. 'Admits patients into OccuSource or manually in accordance with client company protocols. 'Explains all required paperwork and forms to patients and ensures proper completion of all paperwork. 'Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly. 'Checks out patients either via Occusource or manually according to procedure and distributes records according to the Employer's protocols. 'Files paperwork, medical records and correspondence according to defined company procedure. 'Dissemination of all paperwork to outside parties including non injury paperwork, custody and control forms. 'Maintains inventory of office supplies and printed forms. 'Assists in processing patient referrals as required. 'Follows HIPAA guidelines and safety rules as outlined in training received. 'Attends center staff meetings. 'Participates in ongoing training. 'Performs other duties, as assigned. SCOPE MEASURES: BUDGET DOLLARS: NO OF PEOPLE SUPERVISED: 0 DIRECTLY: 0 INDIRECTLY: 0 EDUCATION/CREDENTIALS: 'High school graduate or equivalent. JOB RELATED EXPERIENCE: 'One year experience in a medical office environment JOB-RELATED SKILLS/COMPETENCIES: 'Demonstrated Intermediate knowledge of PCs, word processing and data entry. 'Demonstrated excellent customer service and communication skills. WORKING CONDITIONS/PHYSICAL DEMANDS: 'Fast paced, deadline-oriented office environment.