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DESTINATION HOTELS AND RESORTS:
We foster a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DH&R. Our associates are proud to work here!
STOWE MOUNTAIN LODGE:
For over a century Stowe has attracted the world’s most discerning travelers, who have cherished the beauty of the areas covered bridges, sparkling lakes, rambling woodlands and majestic peaks. Those who frequent Stowe treasure its ability to welcome the world, while still remaining the quintessential small New England town and the creation of Stowe Mountain Lodge will reaffirm the mountain’s reputation as a world-class resort. The 139-room luxury lodge is establishing a new alpine aesthetic for Stowe; one that celebrates rustic Vermont-Alpine architecture, the artisan traditions of New England and the tranquility of the area. The lodge will feature stunning, panoramic mountain views, an ambiance of rustic elegance, and truly intimate and gracious service unmatched by any other resort in New England.
BASIC FUNCTION:
The fitness instructor facilitates and executes all fitness classes as designed to be with five star guest service, safety for all and in the Stowe Mountain Lodge spirit of fun, health and happiness. In addition, provides sincere service through actions that display self-confidence, grace and courtesy to guests and colleagues.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
1. Provides guests with five star, genuine service
2. Provides a safe workout area for guests and arrives ten minutes prior to the start of a class.
3. Uses uniform and nametag as required.
4. Her/his appearance is professional and well groomed
5. Is friendly, courteous and polite.
6. Has the skill to teach guests of all fitness levels.
7. Provides coverage for assigned classed by also filling out coverage paperwork in the event class cannot be taught.
8. Attends required staff meetings.
9. Sets up before and picks up after class.
10. Maintains an enthusiastic and personable atmosphere in aerobics class.
11. Maximizes use of guest history information to ensure a high level of guest recognition and personalized service.
12. Acknowledges special requests and preferences.
13. Maintains an up to date working knowledge of all resort amenities as well as any special events.
14. Maximizes revenue and cash flow by promoting resort services, special hotel programs, packages and upgrades when appropriate.
15. Interacts with resort staff in a professional manner, assisting other departments with necessary information.
16. Is knowledgeable of all emergency procedures and Resort policies.
17. Addresses all guest feedback with the utmost confidence, grace and concern for their satisfaction.
18. Creates cost saving controls, ensures economical and safe use of supplies and equipment.
19. Upholds all safety standards of Stowe Mountain Lodge and Destination Hotels and Resorts.
20. Is able to communicate verbally and in writing in English.
21. Is able to lift up to 50 pounds.
22. Is a team player and interacts with all guests and fellow Associates in a positive and friendly manner.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:
• CPR certified. Fitness Accreditation, which shows education in the areas of anatomy, and fitness sequencing.
• High school diploma or equivalent required. College degree preferred.
• Prior spa and hospitality experience preferred.
• Qualified in one or more of the following: Yoga, Thai Chi, Aquatic aerobics/lessons, nutrition and/or wellness)
• Experience in high volume establishments.
• Excellent communication skills.
• Attention to detail.
• Customer service experience.
• Strong organizational and time management discipline.
• Solid judgment and ability to resolve conflicts effectively.
• Operate effectively in stressful situations.
• Ability to multi-task.
• Ability to adapt to changing guest needs.
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