Finance Customer Service Administrator (finance)
arvato digital services llc (Los Angeles, California)

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About our company
arvato digital services llc offers integrated service packages in the Video, Audio, Games and IT/Technology sectors. The service chain covers post-production, replication, fulfillment, distribution/supply chain management, financial services and electronic content distribution. Innovative end-to-end IT systems support the entire process chain.

arvato digital services llc's stability, expertise and capacity to handle enormous volume set us apart. Our solutions reach deeply into the customer realms of our clients, both end-user and reseller, adding value and positively impacting their market positions.

arvato digital services llc is a division of Bertelsmann AG, one of the foremost media companies in the world.

Your tasks

Summary:

Support the Microsoft Customer Service Department regarding financial transactions in the SAP system. These include payment search in the system, accepting credit card information from customers, resolving customer disputes, and Knowledge of Several Microsoft programs. Assists Finance Management team with financial projects such as customer dispute resolution, customer status and other task/issues.

General Duties:

Secure payments for 6 Microsoft programs
Receive incoming calls from customers
Accept credit card payments over the phone
Communicate with customers via phone/ and white mail Input customer subscription payment orders
Reject payment orders based on Microsoft program non-payment guidelines
Collections for 2 Microsoft net 30 day programs Manage daily reports ensuring that all task are completed each day
Research customer's disputes/ credit card chargeback
Process customer's request for refund/ credits
Updating customer information on Microsoft's web-based tools Training of new employees And other duties assigned

Our requirements

Minimum:

High School diploma & 2-year experience in Customer Service call center environment.
Target: 1 & 2-years experience in a call center environment, knowledge of credit card transactions.

Knowledge, Skills & Abilities:

Excellent knowledge of Excel, Word, typing, verbal & written communication and Internet skills.
Ability to work independently and detail orientated

Thank you for your interest in arvato digital services llc.

For more information, please visit our web site at:
http://www.arvatodigitalservices.com
Please click here to apply online.