Field Service Technician
Draeger Medical (Detroit, Michigan)

Draeger Medical has an immediate opening for an experienced technician to support our customers in the Detroit, Michigan region.

SUMMARY:
The candidate will be responsible for performing periodic manufacturer's service and responding to emergency calls. Additional responsibilities include setting up and testing new equipment in the hospital setting, trace gas surveys, and overseeing after market updates to equipment. Duties include record-keeping, inventory management, and working with sales as a team member to promote the sale of new products. This position includes some travel and on-call duty; overnight stays are occasionally required.

RESPONSIBILITIES:
• Schedule and perform routine periodic manufacturer's certification on medical equipment at customer locations in accordance with service contract and company procedures and standards.
• Evaluate, diagnose and repair malfunctioning equipment in response to service calls.
• Install new equipment. Provide technical support for upgrades and other special service programs to support field service activities.
• Be "on-call" outside of normal working hours to provide emergency service. May provide service via telephone communication
• Support service sales function as needed.
• Use company supplied laptop to access service dispatch and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities.

Requirements
• Requires 3+ years technical experience in electronic/mechanical, or biomedical engineering experience
• Experience with monitoring, anesthesia and/or ventilation equipment preferred
• Networking experience helpful
• Good communication and customer relations skills are required
• Good analytical skills for troubleshooting and repair required
• Good computer skills
• Requires a high school diploma and an Associates Degree in Electronic Technology or equivalent experience and training

Drägerwerk AG is an international leader in the medical and safety technology markets with 2006 sales of €1,801.3 million. Founded in 1889, Dräger employs nearly 10,000 people in more than 190 countries, with more than 50 percent outside of Germany. The Dräger Medical division offers products, services and integrated system solutions throughout the patient care process - Emergency Care, Perioperative Care, Critical Care, Perinatal Care and Home Care. The Dräger Safety division's portfolio covers products and system solutions for holistic hazard management – gas detection, personal and property protection products including a wide variety of services. Dräger's key customers are from the hospital sector, on the one hand, and industry, mining, fire fighting, municipal utilities, and police, on the other.

Draeger Medical offers competitive wages and a comprehensive benefits package including: Medical, Dental, Vision, Prescription Flexible Spending Accounts, 401k , STD, LTD, Life Insurance, Tuition Reimbursement. Company vehicle and laptop are provided.

Draeger Medical is an Equal Opportunity Employer