Field Service Technician (retail Operations Specialist)
CheckFree Corporation (Oakland/East Bay, California)

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In late 2007, Fiserv, Inc., completed the acquisition of CheckFree Corporation, a leading provider of electronic commerce services.

 

Fiserv (NASDAQ: FISV), is a Fortune 500 company that now provides information management and electronic commerce systems and services to the financial and insurance industries. Leading services include transaction processing, outsourcing, electronic bill payment and presentment, investment management solutions, business process outsourcing (BPO), software and systems solutions. Headquartered in Brookfield, Wis., Fiserv is the leading provider of core processing solutions for U.S. banks, credit unions and thrifts.

 

With Fiserv, you will create and deliver the Fiserv solutions that drive client satisfaction. You can grow professionally and personally in an environment where intelligence, innovation, and leadership are valued and rewarded. Fiserv holds true to two essential principles: the client comes first, and people make the difference. Fiserv invites you to join us in building on those principles to lead our clients and our company to success.

 

Fiserv and CheckFree are Equal Opportunity/Affirmative Action employers. For more information, please visit www.fiserv.com or www.checkfree.com

 

As the market leader for walk-in bill payment solutions, CheckFreePay has been processing in-person payments for various billers since 1990. With a reliable network of more than 11,000 Agents nationwide, CheckFreePay processes payments for 50 of the top 100 utilities and other prestigious companies.

 

CheckFreePay offers a comprehensive walk-in bill payment solution that includes equipment installation, agent training, and overall management of the entire payment agent network. Leveraging our extensive retailer network and our years of experience and industry expertise, CheckFreePay has been very successful in expanding our business model to offer retailers the ability to accept walk-in bill payments and sell other products and services to their customers – all on a single platform. 

 

The following position is located remotely in California and supports CheckFreePay in our Wallingford, CT office. CheckFreePay is a business of CheckFree, which is now part of Fiserv, Inc.

Job Opportunity

 

Field Service Technician  (Retail Operations Specialist)

 

Job Purpose

 

To respond to customer service issues to include the handling of equipment related problems at agent / retailer locations, primarily through on-site visits in Oakland, Sacramento and surrounding regions in Northern California.  Provides professional services for assigned number of agents within a designated territory in a timely fashion.  Focus on key billers to capitalize revenue potential for both Agent and CFP. Address service related trouble calls as they occur. Work with Supervisor on targeted visits to agent locations to promote and increase revenue per location. Seeks opportunity to grow existing volume through the use of Point of Sale (POS), incentive and marketing programs.

  

Job Responsibilities

 

Installs and tests equipment, troubleshoots and assesses agent needs for additional support Provides daily support to ensure all agent needs are satisfied Works with agent to grow existing bill payment volume through the use of bill pay marketing programs Assists retailer/customer service in resolving problems that arise from equipment problems, banking discrepancies, or client issues Supports assigned network by ensuring agents are promoting products and services Initiates follow-up with non-performing agents and assists in the deactivation of agent sites Reviews compliance to product display requirements and monitors adherence to quality standards. Places POS in proper positions throughout the store. Maintains equipment inventory and provides activity reports for assigned territories Assists Market Manager with recruitment of retail sales sites as needed to maintain retail network, including agent replacement and network expansion

 

Job Requirements

 

Skills and Knowledge Desired

1-3 years of related experience in a customer service, sales, retail or other service industry environmentStrong PC background in hardware/software in a retail setting.  Internet knowledge, DSL, Networking, T-1.  A+ certification preferred.Excellent written and verbal communication skills.This position requires travel to our agents in the field 75% of the time.Must be self starter with limited supervision in a fast paced environment.Must have reliable transportation and good driving record.

 

Education Required

High School diploma or equivalent