Field Service Leader - Alaska
Honeywell (Anchorage, Alaska)

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Honeywell International is a $36 billion diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; automotive products; turbochargers; and specialty materials. Based in Morris Township, N.J., Honeywell’s shares are traded on the New York, London and Chicago Stock Exchanges. For additional information, please visit www.honeywell.com. The company is committed to providing quality products, integrated system solutions and services to customers around the world. Honeywell products touch the lives of most people everyday, whether you’re flying on a plane, driving a car, heating or cooling a home, furnishing an apartment, taking medication for an illness or playing a sport. Honeywell Process Solutions (HPS) is a $1.6 billion strategic business unit that improves the productivity and profitability of industrial facilities on every continent around the world. HPS offers a full range of automation and control solutions to key vertical markets, including Energy, Pulp & Paper, and Chemicals/Pharmaceuticals, and develops/markets industrial automation systems and advanced software applications. Competitive salary and excellent benefits await the successful candidate. A Field Service Leader leads a segment of the West Region services business through delivery and execution of service solutions in compliance with customer specifications and contractual agreements, leading a team of field personnel, managing a P&L, growing the service business inside existing and new customer locations, and reporting the current and future performance of the department. Key responsibilities include daily engagement and teaming with customers, team members, sales and marketing, and project operations to ensure customer satisfaction, excellence in delivery, and profitable growth.  Primary Job Duties:Develop long-term, high quality sustainable business relationships with customers by engaging with management teams and consistently exceeding expectations. Ensures timely and cost-effective management of services contracts by providing preventive maintenance and service according to contract requirements, ensuring guaranteed customer savings, delivering on commitments, and maximizing customer satisfaction and peace of mind. Actively participate in sales pursuits and project implementation with appropriate Account Managers and Project Managers. If capable, operate as a working leader on existing customer contracts in support of service operations Identify and drive performance improvements to increase revenue, improve service quality, increase operational efficiency and maximize profitability. Manage overall P&L including department budget, location costs, and team compensation. Take full responsibility for achieving cash goals, including actions in support of past due receivables collections. Lead contract reviews and negotiations with service customers and vendors to maximize contract retention. Report, analyze, interpret and maintain monthly, quarterly, and annual financial & operating estimates on revenue and cost, data/variances to regional management. Lead by example to establish and maintain positive employee relations and maximum productivity by fostering open communication, providing regular performance feedback and ongoing talent assessment, identifying and communicating goals for measuring team performance, conducting career development discussions with reports and help them to build development plans in support of current and future technology needs as well as customer relations skills. Coach team members to drive achievement of customer results, implementation of process improvements, customer satisfaction and increase performance levels wherever possible. Effectively manage a geographically dispersed and culturally diverse services team Champion our safety culture through demonstrated understanding, commitment and action supporting the organizations safety and environmental requirements/regulations. Participate as an active voice on the West Services management team  

 

Basic Qualifications:Must have at least 5 years of managing service solutions, customer expectations, and $7MM - $10MM P&L Must be authorized to work in the US Must be able to travel at least 25% of the time annuallyAdditional Qualifications:Bachelors in engineering or relevant job experience highly preferred. Successful experience servicing industrial controls, system integration customers Technical knowledge/application of Programmable Logic Controls (PLC) and Distribution Control Systems (DCS) preferred Direct experience with control systems, advanced software solutions, and FDA regulated calibrations Understanding of Good Maintenance Practices (GMP), Root Cause Failure Analysis (RCFA), and task scheduling Demonstrated track record interfacing and presenting solutions to manufacturing customers on levels from line management to plant/facility management Polished professional with excellent organizational, communication -both orally and in writing, and interpersonal skills Proven track record of demonstrated leadership; ability to delegate authority, hold others accountable, and exceed assigned goals and objectives Demonstrated business accumen including financial planning, budgeting and negotiation skills Strong problem solving skills; ability to identify, anticipate problems before they occur Ability to grasp technical and customer issues and turn into business actions Demonstrated effectiveness to produce needed results in a multiple task, deadline driven environment; able to move from one task to another seamlessly. Ability to understand and convey complex technical solutions, hardware and software deliverable and technical and financial results/issues, to Honeywell and customer management. Being able to influence others in order to meet internal and external objectives Track record of management abilities that reflect strong people leadership skills including but not limited to: coaching, performance managing, evaluating, communicating, developing talent within the organization Ability to become Six Sigma certified within first 12 months of employment

 

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