Field Service Engineer
Welch Allyn (Dallas, Texas)

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As Field Service Engineer you will be responsible for the installation and maintenance of Welch Allyn systems products at hospitals, clinics and doctor’s offices within your assigned territory.  Your territory will cover the Southern US, although you will be required at times to cover other territories in the domestic US.  Ideal home office locations could be Dallas–Texas, Atlanta–Georgia or any city in the Southern US with close proximity to a major airport.

It’s your life. Work well. You would be joining a privately held global manufacturer of innovative medical diagnostic equipment, cardiac defibrillators, patient monitoring systems and miniature precision light sources. Founded in 1915, Welch Allyn was recognized by Fortune Magazine as one of the Top 100 Great Places to Work.

Key Responsibilities:

Providing product expertise on the Welch Allyn Cardio product line, you will work with the assigned field team for field support, including but not limited to: system installations, post-sales support, troubleshooting, upgrades and repairs within medical facilities, that meet or exceed customer requirements.  You will also provide on-site technical training to Biomedical Engineers, system administrators, as well as train and develop identified third-party service contractors.  Your excellent communication and coordination skills will allow you to drive functional communication between the sales representative, third party partners/distributors and the customer for field-based activity.  Your superior organizational skills will aid you in staying on track while identifying and scheduling multiple projects simultaneously throughout your territory. 

Required Background:

A Bachelor’s Degree in Engineering or a related technical field coupled with Biomedical, IT or clinical training, including certifications, as well as demonstrated experience in field service, hospital or clinical support is required.  Your technical background ideally includes MCSE, MCSA, or MCDBA certification, HL7 programming, troubleshooting and diagnosing technical hardware, network and software problems in complex systems, in addition to experience installing wireless networks, LANs, UNIX, or Windows based systems.  This position requires 80% travel throughout your territory.  You have a customer service first attitude, as well as, excellent written, verbal and interpersonal communication skills and thrive in a fast-paced, team environment.  

Welch Allyn - What a Career Should Feel Like.

Career Advancement evidenced by over 50% of opportunities filled from within. Stability and Growth reflected in average annual growth (CAGR) of 15% over the past decade. Work / Life Balance, Respect, Fairness, and Open Communications are reasons for annual 95% employee retention. Fun, Recognition and Reward demonstrated with historically a 7% annual employee bonus.

Welch Allyn - Advancing Frontline Care.

www.welchallyn.com