Field Service Engineer (ultrasound) - Wausau, Wi
GE Healthcare (Northern Wisconsin, Wisconsin)

This job posting has expired.

You may wish to try a search for Field Service Engineer (Ultrasound) - Wausau, WI

Or visit the FlipDog home page
 

CITY: Wausau STATE: Wisconsin COUNTRY: USA Essential Functions (Responsibilities): Responsibilities include: * Completing regularly scheduled Preventative Maintenance calls on designated equipment * Managing repair parts inventory while maintaining proper cycle counts * Completing Functional Inspections on designated equipment * Maintaining customer service logs and information and internal service records * Proactively managing daily communications with customers, with emphasis on customer loyalty and satisfaction * Providing daily communications with customers to ensure problem resolution and follow-up while leading to customer loyalty and satisfaction * Managing tools and test equipment inventory ensuring diagnostic tools are properly calibrated as required * Developing and maintaining working familiarity with General Electric's Health and Human Services and Environment Health and Safety requirements * Managing vendors service delivery processes in compliance with GE Healthcare policies ensuring the highest levels of customer satisfaction and intimacy. Maintaining strict adherence to General Electric's Spirit and Letter Policies * Utilizing General Electric's escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving * Actively participating in sales opportunities within your area of control in such matters as new business development, additions to existing contracts, contract renewals and assisting with promoting and implementing other revenue opportunities * Working as a member of a local service team to provide high impact, quality service to all accounts within an assigned area Qualifications/Requirements: * Bachelors degree in Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with a minimum of 3 years experience servicing Ultrasound equipment, or a High School Diploma/GED and a minimum of 10 years experience servicing electronic equipment * Candidate must be willing to submit to a background investigation, including for example: verification of past employment, criminal history and educational background. * Willingness to travel 75% within your specified geographic region * Willingness to take a drug test * Candidate must be legally authorized to work in the United States * Candidate must be willing to work out of an office or home office located in Wausau, WI * Must have a valid driver's license * To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, candidate must be willing to submit to a check of your driving record Desired: * Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner * Experience interfacing with both internal team members and external customers as part of a solution based service process * Experience diagnosing and repairing ultrasound equipment in the Healthcare Industry * Experience troubleshooting and responding to customer concerns * Exceptional interpersonal skills * Exceptional skills as a change agent and process oriented individual * Network+ certification * Stress Tolerance: Accepting constructive criticism and dealing calmly and effectively with high-stress situations. This includes continuing to persevere and remaining calm in challenging or frustrating circumstances * Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations * Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations * High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others General: GE Healthcare provides transformational medical technologies that are shaping a new age of patient care. GE Healthcare's expertise in medical imaging and information technologies, medical diagnostics, patient monitoring and life support systems, disease research, drug discovery, and biopharmaceutical manufacturing technologies is helping physicians detect disease earlier and to tailor personalized treatments for patients. GE Healthcare offers a broad range of products and services that are improving productivity in healthcare and enhancing patient care by enabling healthcare providers to better diagnose and treat cancer, heart disease, neurological diseases, and other conditions. Headquartered in the United Kingdom, GE Healthcare is a $15 billion unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employs more than 43,000 people committed to serving healthcare.