Field Service Engineer At Leading Biotech Company
Gen-Probe Incorporated (Long Island, New York)

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“The Power to Look Deeper”

Gen-Probe (NASDAQ:GPRO) is a global leader in nucleic acid diagnostics that offers exciting opportunities in the scientific advancement of human healthcare.  Recognized as one of San Diego’s leading biotech companies, we offer a state-of-the-art facility in a prime location with world-class benefits. We’re currently looking for team members who have “The Power to Look Deeper” in developing the best products, technologies and service.

 

We invite you to view our Career Video!

http://www.view-career-video.com/videos/genprobe/

 

We are currently seeking a full-time Field Service Engineer (FSE) to be based on Long Island, NY and cover a territory that includes all of Long Island and Brooklyn, NY.  This position is responsible for conducting advanced troubleshooting to repair, test and qualify Gen-Probe’s molecular diagnostic automated instruments in labs & hospitals.  This person will also schedule and manage preventive maintenance and work with OEM suppliers and vendors on quality issues.  We are looking for candidates who have a strong combination of hands-on electronic equipment testing experience and top-notch customer service skills. 

 

This person will work out of a home based office and position will require 50%+ local area travel (car provided).

 

DESCRIPTION OF POSITION RESPONSIBILITIES:

Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.Provides 24/7 coverage to customers within 24 hours of notification.Schedules and manages preventive maintenance and unscheduled visits to instrument sites.Determines correct inventory levels of repair parts with supply lines.Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.Works with Product Application Engineers to resolve quality issues and advise of issues and developments.Keep management advised of issues and developments.Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

EDUCATION AND EXPERIENCE REQUIREMENTS:

BS/BA degree or equivalent experience. 5+ years related experience and 2-5 years field experience and/or direct customer interaction.

RELATED BUSINESS/TECHNICAL SKILLS, KNOWLEDGE, ABILITIES:

Working knowledge of chemistry principles and chemical handling techniques.Understanding of proper use and operation of electronic testing equipment.Knowledge of inventory and procurement systems.Ability to interface with internal and/or external customers.Solid computer skills.Time Management Skills

Gen-Probe offers a dynamic and innovative work environment along with an excellent compensation/benefits package that include salary/stock options, 100% sponsored medical/dental/vision benefits for you, 401(k) w/company match, paid vacation/sick/holidays, support for continuing education, and much more! 

 

Learn more about us and apply online today at: www.gen-probe.jobs

 

EOE