Field Engineer - Xr (chicago, Il)
GE Healthcare (Chicago Northwest, Illinois)

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CITY: NW Suburbs Chicago STATE: Illinois COUNTRY: USA Essential Functions (Responsibilities): Build your career and experience the advantages that come with working for the "World's Most Admired Company" (Fortune Magazine) offering significant opportunities for growth and career advancement! In this role, the Field Engineer will be responsible for meeting the daily service repair needs of the XR, Diagnostic Imaging equipment and driving customer satisfaction through Service Excellence. Responsibilities include: * Completing Preventative Maintenance on designated equipment * Managing repair parts cycle times * Performing Functional Management Inspections * Maintaining customer service logs and internal service records * Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction * Maintaining tools and test equipment properly and ensuring they are calibrated * Meeting Health and Human Services and Environment Health and Safety requirements * Managing vendors service delivery processes in compliance with GE Healthcare policies * Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving * Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs * Working as a member of the local team to provide efficient service delivery to all accounts with assigned area Qualifications/Requirements: * Bachelor's degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 6 years experience servicing electronic equipment, or a High School Diploma/GED and minimum of 12 years experience servicing electronic equipment. * You must be willing to submit to a background investigation, including for example, verification of your past employment, criminal history and educational background. * Willingness to travel 90% within your specified geographic region * Willingness to take a drug test * You must be eligible to be legally authorized to work in the United States * You must be willing to work out of a home office located in Northwest Suburbs of Chicago, IL. * Must have a valid driver's license * This position may, in the future, support GEHC contracts with the U.S. government. At that time, pursuant to law, the successful candidate must submit to and clear a governmental background check. The employee must also submit to GEHC's standard background check at the time of hire. * To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record Desired: * Previous experience with Siemens, Philips * Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner * Experience interfacing with both internal team members and external customers as part of a solution based service process * Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment in the Healthcare Industry * Experience troubleshooting and responding to customer concerns * Exceptional interpersonal skills * Change agent and process oriented General: Field Engineers are required to complete all Quality and EHS assigned training. These trainings are tracked and monitored to assure that all of Global Service is compliant with Quality Regulations and EHS Requirements. GE Healthcare provides transformational medical technologies that are shaping a new age of patient care. GE Healthcare's expertise in medical imaging and information technologies, medical diagnostics, patient monitoring and life support systems, disease research, drug discovery, and biopharmaceutical manufacturing technologies is helping physicians detect disease earlier and to tailor personalized treatments for patients. GE Healthcare offers a broad range of products and services that are improving productivity in healthcare and enhancing patient care by enabling healthcare providers to better diagnose and treat cancer, heart disease, neurological diseases, and other conditions. Headquartered in the United Kingdom, GE Healthcare is a $15 billion unit of General Electric Company (NYSE:GE). Worldwide, GE Healthcare employs more than 43,000 people committed to serving healthcare professionals and their patients in more than 100 countries. GE is an equal opportunity employer.