Executive Assistant
ING DIRECT (Delaware, Delaware)

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Description: Job Summary:
The Executive Assistant will be primarily responsible for providing administrative support for the Head of Customer Operations and also responsible for the Customer Operations senior management team.

Essential Functions:
Manage complex calendar. Schedule and coordinate internal and external meetings, events, interviews, various department meetings, appointments and/or other similar activities.
Meeting minutes and agendas. Assemble required documentation for meetings, conferences, etc. and conduct research for information as needed.
Field calls and direct inquires to appropriate individuals/departments for responses and follow-up on responses.
Read and review all incoming and outgoing e-mails for the purpose of determining necessary action and follow through as required.
Provide administrative support, which includes copying, scanning, maintaining a functional filing system, faxing, drafting letters, and preparing courier packages.
Assign and follow up on tasks from the Head of Customer Operations.
Compose general correspondences that are sometimes confidential in nature.
Submit expense reports and reconcile bank statements for the Head of Customer Operations.
Manage travel expenses and ensure expenses are reimbursed.
Provide solutions or funnel inquiries from internal staff and external inquiries.
Organize and book travel both, domestic and international, as required. Obtain best routes and value for the money. Arrange itinerary and business visits.
Responsible for creating and maintaining organizational charts. Provide timely and accurate updates to charts on a monthly basis.
Develop, maintain, and/or prepare various high-level reports and spreadsheets.
Participate and perform in special projects as requested.
Assist with the departments performance review process by ensuring the deadlines and processes are executed properly.
Assist with Departmental training.
Assist Finance with managing headcount.
Department Liaison for Performance Management forms and Bonus Goal forms with HR.
Assist with HR related tasks as needed
Complete and process all HR forms for department.
Manage recruiting with HR. Ensure open positions are posted internally and externally.
Maintain department Sharepoint sites.
Manage department moves/issues with Facilities.
Manage the office supply ordering process for the department. Qualifications: Experience & Qualifications:
6 years of experience in an administrative role
Advanced Proficiency with Microsoft Office programs
Strong teamwork skills and the willingness to perform tasks at any skill level
Must possess a take-charge attitude
Strong communication, analytical, and problem solving skills
Must be able to work independently while managing multiple tasks

Education and/or Certifications:
Bachelor degree preferred but not required.

Technical skills and abilities:
Ability to work in a demanding environment, ability to adapt to change
Ability to work in a growth orientated organization
Ability to organize daily work activities and multitask
Detail orientated
Ability to communicate (verbally and written) in a clear, concise, and professional manner
Ability to maintain confidentiality
Strong computer skills including Outlook, Word, Excel, Visio and Project
Flexible and adaptability to change

Working Conditions:
Occasional work outside standard business hours

Physical/Mental Requirements:
Ability to sit, stand, view and use a computer for extended periods of time Salary/Benefits: Salary commensurate with experience ING DIRECT offers one of the best benefits plans around, providing medical and dental health coverage; flexible spending accounts; 401K retirement plans and fitness programs. Job Location: Wilmington, DE Job Number: 6029 Company Profile: Why join the ING DIRECT team? We're on a mission to lead Americans back to saving and are looking for people who share that passion to join our team. Our successful Orange Savings Account and Orange Mortgage have set the bar for how to simplify financial products to provide a better deal for consumers. If you are an energetic individual interested in helping build a different kind of bank, we look forward to hearing from you. To learn more about the world's largest DIRECT bank, visit ingdirect.com.