Enrollment Support Specialist
WOL-CS (Colorado Springs, Colorado)

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The Enrollment Support Specialist is a position that focuses upon providing new students with a combination of support, encouragement and instructions on financing their education, document collection, and submission tasks that accompany the new student enrollment process. The Enrollment Support Specialist must be committed to helping educate and empower students through the admissions process and assist the student with any financial or other barriers they encounter.   The Enrollment Support Specialist must be motivated by coaching and encouraging students. It is imperative that the Enrollment Support Specialist – and the student – keep an eye toward remembering the ultimate purpose of the position: to help students successfully enroll in a career college that can help change their life through graduation.   This position will work closely with the Admissions staff and the Education personnel who are responsible for scheduling the student. Therefore, the person must have the written and verbal communications skills to constantly update other departments on the progress of students on an individual and collective basis, and to update the admissions, education, and student services staff when there are potential issues that could delay the processing status.   Most importantly, the person in this position must be comfortable and skilled with high levels of ongoing telephone contact with up to 100 students, and be skilled at overcoming objections, “consultative selling” and problem-solving “on the fly.”   ESSENTIAL DUTIES AND RESPONSIBILITIES  Responsible for introducing new student’s to the financing process on the telephone and via email utilizing the Student Finance Checklist and assist new student’s with completion of the financial aid process including, Student Finance Checklist in specified time frame, walking student’s through requesting their pin from department of education, securing a private loan co-borrower, completion of the Free Application for Federal Student Aid, Stafford Master Promissory Note, Private Student Loan applications and successful completion of Student loan guide. Work with new students to help them understand Verification process and completion of any additional documentation needed to complete the financial aid process. Ability to discuss and help students apply for Grant’s and Scholarships with specific knowledge when speaking with Military students about Montgomery GI bill and Tuition assistance Deliver high levels of service to both internal and external customers while communicating effectively and concisely with all departments within the organization, assisting the student with one call resolution. Possess thorough trouble shooting and problem resolution skills within an acceptable time frame. Must be proactive in discussing the benefits of having a credit worthy cosigner for private loans with student, along with counseling and educating dependent student and their parent’s about Parent Plus loan. Ability to discuss and present Supplemental Student Financing as a feasible option for financing education. Provides information and minimal guidance on repairing credit scores. Must maintain the highest level of professionalism, reflecting a commitment to the goals of the National Association of Student Financial Aid Administrators and nsure that all documents meet regulatory and quality standards established by various Government and Accrediting Agencies Ensure that new students successfully complete the enrollment process and begin school: Collection of enrollment paperwork Scheduling Book, software and toolkit acquisition Proof of graduation Monitor and track student attendance and grades. Counsel students as necessary to ensure student success in the classroom while also guiding students through the resources available to them as a student with Westwood College Online.   SUPERVISORY RESPONSIBILITIES This position will not directly supervise others

MINIMUM QUALIFICATIONS   EDUCATION AND EXPERIENCE Some college required, bachelor’s degree or current pursuit of a bachelor’s degree preferred At least six months of telephone based customer service experience preferred. Must possess customer services skills, be professional and ethical, while maintaining a friendly, personable attitude dedicated to the service of our students. Finance Aptitude and Test required Ability to build customer relationships and be persuasive on the phone and overcome student objections. Mastery of organizational and time management skills is required in order to balance the scheduling of calls to students, to schedule interviews/appointment with students and to manage all follow-up activities required to successfully guide students through the enrollment process. Temperament to enjoy and succeed in a high growth company and changing environment, with a willingness to extend yourself to achieve goals. Willingness to work weekends and/or early morning or evening hours as required. Be a collaborative, effective member of a team and to work with all types of people, to assume facilitator and occasionally lead role, and to affect timely submissions from others required.   COMPUTER EXPERIENCE Must have solid knowledge of computer operations and be able to operate a keyboard, mouse, be able to type, perform 10-key accurately and have basic knowledge of email and spreadsheets, databases, and word processing software such as Microsoft Office, Microsoft Outlook, web-based applications and CRM experience.   LANGUAGE AND MATHEMATICAL SKILLS Ability to read and interpret basic to complex documents such as textbooks, instruction manuals, written compliance documentation, to write basic to complex correspondence,  to communicate professionally, with clarity and brevity, required--both orally and in writing, and to perform general mathematical calculations such as percents, addition, subtraction and ability to make basic arithmetic calculations.         REASONING ABILITY Ability to understand and carry out instructions furnished in written, oral, or diagram form, to weigh the big picture against detailed parts of the larger project or situation and Ability to judge that which requires consultation, and at what level, and that which can be decided without consultation and to work independently, self-start and self-monitor, multi-task, and change project priorities while balancing the urgency of assignments and associated timeline. Strong problem-solving abilities are essential.