Enrollment Specialist
Rhode Island Quality Institute (Providence, Rhode Island)

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Health Information Exchange Enrollment Specialist

Description

 

The Rhode Island Quality Institute is a collaboration of the top leadership of health care stakeholders working together to improve RI's health care system. The RIQI is working to build statewide health care information exchange (HIE) as the foundation for continual improvement in the quality of care. The Enrollment Specialist is a critical position in assuring that individuals can enroll to have their health care information available from participating data sources (currently some laboratories and most retail pharmacy) through the HIE to the providers they choose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required for this position. Reasonable accommodations may be made, upon request, to enable individuals with disabilities, who otherwise meet the qualifications, to perform the essential functions of the position.

 

The Rhode Island Quality Institute is a collaboration of the top leadership of health care stakeholders working together to improve RI's health care system. The RIQI is working to build statewide health care information exchange (HIE) as the foundation for continual improvement in the quality of care. The Enrollment Specialist is a critical position in assuring that individuals can enroll to have their health care information available from participating data sources (currently some laboratories and most retail pharmacy) through the HIE to the providers they choose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required for this position. Reasonable accommodations may be made, upon request, to enable individuals with disabilities, who otherwise meet the qualifications, to perform the essential functions of the position.

 

Job Summary
This position will actively enroll patients into the Health Information Exchange.

 

Essential Duties and Responsibilities
Duties include, but are not limited to:

Coordinate all aspects of consumer/patient enrollment for the statewide HIE. Understanding the enrollment policy of the RI HIE and being able to educate others (e.g., patients, medical personnel, and other enrollment specialists in health care settings) about the policy and related procedures. Plan, develop, Implementing and refine the HIE Enrollment Plan, in order to continuously identify additional opportunities to educate and enroll patients in the HIE. Work with Department of Human Services to address the goals for enrolling the Medicaid population. Traveling to specific enrollment setting s to educate and train clinical personnel (and others as where applicable) on how to enroll patients into the Health Information Exchange Work with physician offices , health centers, long term care faculties, emergency departments etc, determine how best to incorporate HIE patient enrollment into their work flow Planning and organizing the printing, distribution and collection of Enrollment/Authorization forms and other supporting educational materials to and from various enrollment sites Assist in the development of alternative low literacy and or multi lingual communications media that can educate special and hard to reach populations about the HIE in order to have them design the authorization form Entering information on HIE enrollees as they are submitted Helping to educate consumers about the benefits of enrolling in the HIE, both in person and over the phone Supervising student interns that may serve in the field as enrollment assistants Working with evaluators and other staff of the HIE project to identify challenges and barriers to enrollment, and strategies for overcoming those challenges and barriers. Other duties as identified and deemed necessary

 

General Requirements

Perform quality work within deadlines with or without direct supervision Demonstrate the organization’s values by bringing issues to the appropriate managers in a timely manner for resolution, sharing best practices among all teams, serving as a brand advocate, mentoring and leading by example to support a positive work environment, and encouraging other staff to do the same. Maintain positive relationships with all stakeholders and assist them, as appropriate, with issues or concerns to satisfactory resolution. Assist with the orientation and ongoing development of new associates. Represent the RI RHIO and HIE in a positive manner to all stakeholders. Perform other related duties as assigned. Strong commitment to customer service Demonstrated and proven analytical, organizational, team building and listening skills Excellent written and verbal communication skills Good decision making skills Demonstrated initiative, adaptability and team spirit Ability to work in a fast paced environment, ability to multi task

Minimum Qualifications
Education and Experience

Two to four years experience working with healthcare technology or consumer education and or customer service in any field.

 

Desired Qualifications

Four years of related experience, including prior experience working with health care professionals and patients in clinical and non-clinical settings. Excellent oral and written communication skills. Strong analytical, writing, and presentation skills Ability to perform as a team playerFour years of related experience, including prior experience working with health care professionals and patients in clinical and non-clinical settings.

Licenses and/or Specialized Knowledge
None

Supervisory Responsibilities:
Potential for short-term supervisory responsibility of student interns.

Work Environment
This position will work in normal business office conditions, including some office space or non-clinical space in health care provider offices.

Physical Demands
The tasks of this position are typical for working in an office environment. An associate is regularly required to perform tasks while sitting at a desk, using normal hand dexterity. Mobility is required, including standing, moving about, and sitting. Occasional travel out of the office for meetings, etc. may be required. Good vision is required, including both close and distant objects. Must be able to maintain a good attendance record.