Director, Sales And Service – Business And General Aviation
Jeppesen (Denver South, Colorado)

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A leader in aviation is looking for the best to journey with us into the future of navigation!

 

For more than 70 years, Jeppesen, a Boeing subsidiary, has made it possible for pilots and their passengers to safely and efficiently reach their destinations.

 

We are the world’s leading provider of aeronautical data, and are combining our company’s enduring spirit of innovation with a legacy of leadership in aviation to deliver 21st century navigation and optimization solutions. We have now expanded into the Marine and Rail industries, and are rapidly growing on a global scale!

 

At Jeppesen, we believe in a balance between personal growth and professional development.  We hire the best to grow our company’s future. Visit our website to learn more about Jeppesen’s pioneering spirit, and to apply for our open positions.

 

 

Summary

 

Will plan, organize, and direct worldwide sales and service activities for the Business and General Aviation (BGA) markets.  Will establish, preserve and enhance all customer relationships, to include corporate, retail, dealer, education, and sales.  Will direct compliance to policies, procedures, budgeting, revenue and expense performance, and cost allocation planning.  Aligns customer-facing organizations with organizational strategies.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

Directs all operations and functions of the global BAGA Sales and Service organization.Establishes a consistent and successful experience for customers in the BGA market segment. Evolves customer relationship management strategies and tactics in support of the BGA goals and strategies.Evolves operational processes and practices in compliance with global standards for superior customer experience. Selects, hires, trains, develops, rewards and manages an effective staff in multiple global locations. Supervise a global Sales team, eastern and western hemisphere service groups, and a training and business applications team.Establishes and manages all BAGA Sales and Service operations within an approved budget.Directs staff in providing superior service at an acceptable cost, while also ensuring a healthy return on investment to all P&L organizations.Partners with P&L organizations to ensure successful product launches.Partners with P&L leaders to develop and implement plans, strategies, products and services, and policies and procedures in support of business objectives.Defines and implements department goals and tactics in alignment with BGA strategies and long range plans.Acts to achieve business objectives through partnerships with marketing and strategy groups, and with P&L organizations.Directs the management and analysis of various external and internal data. Initiates business development opportunities based on market changes, emerging technologies, and customer feedback.Establishes, develops and maintains effective professional relationships with top echelon customers. Maintains contacts and communications with senior management and staff on all levels.Maintains the accuracy, integrity, security, and confidentially of all data.

Education/Experience:

Bachelor’s degree in business management, sales and marketing, or related disciplines, or the equivalent combination of related training, proficiency and experience.  A Master’s degree is preferred.  Ten (10) or more years of related experience, or the equivalent and validated proficiencies, which includes seven (7) years of experience managing a staff.  A pilot’s license is desired.

 

Thorough knowledge of marketing, sales, account management and customer service theory and practice.  Extensive knowledge of the aviation industry and customer base.  Proficiency leading a global team, with awareness and understanding of cultural and social customs.  Demonstrated business acumen, management, motivation and planning skills.  Proficiency motivating a diverse staff in achievement of sales and service business objectives.  Thorough knowledge of state-of-the-art call center technologies, and a demonstrated proficiency directing and evolving a domestic and international call center from legacy systems to high-performance technology-driven infrastructure.  Proven history of forecasting, scheduling, and budgeting diverse operations and staff.  Successful history of recruiting, hiring, training, developing, rewarding, disciplining and managing an effective staff.  Demonstrated experience conducting original research and analysis, and the consistent achievement of projected results based on analysis performed.  Effective and diplomatic oral and written communication skills, including making scheduled/unscheduled presentations before diverse business development teams, executive management, and external clients.  Ability to persuade and negotiate with others to embrace communication strategies proposed. 

                      

 

Jeppesen offers a competitive salary, a comprehensive selection of benefit options, including 401(k) with company match. 

 

All job offers are contingent upon successful completion of drug screen and background verification.

 

 

APPLY NOW***In order to apply for this position, please follow the below link to the Jeppesen website:     http://www.recruitingsite.com/csbsites/jeppesen/careers.asp

                            

 

Jeppesen is an Equal Opportunity Employer.