Direct Marketing Specialist
Concur (Bellevue/Redmond, Washington)

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Overview:
The Direct Marketing Specialist will execute on current global Direct Marketing plans and provide strategic input in improving the effectiveness of direct marketing programs aimed at generating new prospect leads and cross-selling leads from the client base. This resource has primary ownership for the execution and analysis of direct marketing efforts, response rates, qualified lead rates, delivering campaigns on time, and keeping campaigns within budget. This person also will work closely with Marketing and Sales on all aspects of planning and creation of future campaigns. The ideal candidate must be able to effectively manage multiple programs including timelines and budgets and working with appropriate vendors. The ideal candidate should have the ability to strategize on creative and messaging and also have strong analytical skills to measure and evaluate campaign effectiveness. The ideal candidate needs to understand database management and tracking requirements. Reports to the Senior Marketing Manager.

Concur (NASDAQ: CNQR) is the world's leading provider of business services that automate Employee Spend Management. Concur's solutions are trusted by thousands of companies worldwide and feature the flagship Concur Expense. This comprehensive Web-based service manages travel and entertainment expenses and includes Concur Imaging to eliminate the hassle of managing paper receipts and Concur Analysis for turning raw expense data into valuable business intelligence. Together, these solutions provide rapid ROI by streamlining business processes, reducing operating costs, improving internal controls and empowering financial managers to apply greater insight into their company's spending patterns. More information about Concur is available at www.concur.com.

Concur ranks among the world's top 10 on-demand service providers by IDC - the premier global provider of market intelligence, advisory services, and events. Read more about this ranking in the press release on www.concur.com.

Responsibilities:
βΆ Execute and build on current Direct Marketing strategies and programs to increase the quantity and quality of leads across direct marketing programs.
βΆ Work with Sales & Marketing to establish campaign goals, deliver creative guidance, segment definition, schedules and performance metrics
βΆ Manage and own response rates, qualified leads, campaign timeline, and budget of all campaigns.

βΆ Work with internal systems and resources to maximize the tracking and analysis of campaigns through our systems environment
βΆ Analyze direct marketing campaigns and improve overall program effectiveness over time
βΆ Operates under supervision with frequent reviews of work
βΆ Interacts with Marketing
βΆ Be aware of, and comply with, all corporate policies.

Qualifications:
Education, Experience & Training required:
βΆ 2 + years of marketing experience: minimum 1 years of direct marketing experience
βΆ Bachelor in Marketing or Business required
βΆ Ability to pass a background check.

Job Specific Specialized Knowledge & Skills:
βΆ Fundamentals of direct database marketing strategy, execution, measurement.
βΆ Candidate should be comfortable navigating and configuring marketing automation tools (Eloqua preferred).
βΆ Candidate must understand both functional aspects of campaign management and technical administration through sales force automation tool and MS Excel (Salesforce.com preferred).
βΆ Must be able to manage multiple campaigns on tight deadlines. Must have excellent writing skills.

Critical Performance Competencies:
βΆ Analytical Skills
βΆ Business Acumen
βΆ Attention to Detail
βΆ Communication and Influence (must be energetic and passionate about direct marketing, our products, and the company)
βΆ Risk Taking

Value Competencies
βΆ Displays passion for & responsibility to the customer
βΆ Hires, develops & rewards great people
βΆ Displays leadership through innovation in everything you do
βΆ Displays a passion for what you do and a drive to improve
βΆ Displays a relentless commitment to win
βΆ Displays personal & corporate integrity

EEO:
βΆ Equal Opportunity Employer, M/F/D/V.

Physical and Cognitive or Mental Requirements:
Major job activities - physical requirements:
βΆ Use of computer and keyboard for extended periods of time on most or all workdays
βΆ Use of telephone - throughout the workday as needed to conduct business
βΆ Working under time pressure
βΆ Working rapidly for long periods
βΆ Communicating and interacting with others

Major job activities - mental requirements:
βΆ Multiple concurrent tasks
βΆ Ability to perform under stress
βΆ Reading and comprehension
βΆ Writing
βΆ Problem solving
βΆ Confidentiality
βΆ Customer contact

Working environment (where major activities are carried out):

βΆ Indoors in an office or control room

Working hours:
βΆ 40+ hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness
βΆ Flexibility as to the specific working hours may be required or available

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