Desktop Support Analyst
Robert Half Technology - 2008 (Portland, Oregon)

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Our local client seeks a customer friendly Desktop Support Analyst for a one day contract with the developer of a high-stakes assessment solution widely used by Law Schools and State Bar jurisdictions. As a Desktop Support Analyst you will me assisting customers in an educational environment with; Access to the Internet, Access to documents and General Technical questions using 3 programs for creating & Storing exam content, Secure exam taking and exam results processing. The Ideal Desktop Support Analyst will be friendly, well presented and eager to resolve customer issues. JOB DESCRIPTION Provide technical assistance to users of exam-taking computer lock down software and log incidents that arise relating to software issues during a 1 or 2-day high stakes examination. This assistance will be provided at the exam site and typically runs from 7:00am until 5:30pm. Tasks • Participate in a live online training session, review materials prior to exam day and take an software skills test utilizing the same software that will be used by the exam takers. • Read the software manuals provided. • Answer user inquiries regarding software operation to resolve problems. • Observe software functioning to verify correct operations and detect errors. • Maintain records of events and communicate problems and remedial actions taken to your contact. • Investigate and resolve problems to provide technical assistance and support. Work Context • Requires use of electronic mail • Requires face-to-face discussions with individuals or teams • Requires contact with others (face-to-face, by telephone, or otherwise) • Requires telephone conversations • Requires being exact or highly accurate • Requires work with external customers or the public • Requires work with others in a group or team

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Qualifications :
QUALIFICATIONS Education and Experience • Education: High School graduate • Certificate: CompTIA A+ Certification or 3+ years experience in phone or in-person technical support Skills. Basic Skills • Active Learning • Active Listening • Critical Thinking • Speaking Social Skills • Service Orientation • Ability to calmly deal with exam takers during a very high-stress experience Technical Skills • Troubleshooting • Desktop Computer Skills • Spreadsheets (simple data entry) • Internet • Word Processing Knowledge Required: • Computers and Electronics (notebook PC’s in particular) • Customer and Personal Service • English Language DRESS CODE Business casual, no jeans, no sneakers

With more than 100 locations in North America, Europe, Australia and Asia, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from Internet development and multiplatform systems integration to network security and technical support. A division of Robert Half International, we were ranked number one in our industry by Fortune magazine's America's Most Admired Companies, and included in BusinessWeek's 50 Best Performing Companies. To learn more about this job opportunity, contact us today at 1.800.793.5533. Robert Half Technology is an Equal Opportunity Employer. Apply for this job now or contact our branch office for additional information: