Department Manager-rome, Ga
Office Depot, Inc. (Atlanta North, Georgia)

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Job Description:

Encourages and provides a strong customer service environment by ensuring every customer is greeted and offered assistance as needed. 4

Performs manager-on-duty functions in the absence of an assistant manager or the store manager.  This includes carrying keys, and working to enhance customer loyalty by ensuring our customers enjoy a positive shopping experience throughout the store. 

Observe, coach and provide feedback to associates on their use of the 5-Step Selling Process.

Achieve departmental and store established goals for planned sales and profit.

Provides input and feedback for the completion of performance appraisals, and assists with the delivery as well as the developmental feedback to the associate.

Participates in the interviewing and selection process of newly hired associates who will be assigned within the Department Managers area of responsibility.

Supports all current company programs

Customer Service Department:

         Manage and direct front-end operations and supervise cashier staff, in order to ensure a fast and easy checkout process for our customers.

         Ensure appearance and daily operational standards of the front-end are maintained.

         Trains all front-end associates on register procedures, as well as customer service and product knowledge training designed for the front-end.

         Completes and audits paperwork such as the cashier error log, scanner problem log, register voids, tax exemptions

         Cross-trains associates’ as determined necessary by the management team.

Sales:

         Ensures merchandise presentation guidelines are met, including the completion of all EBW and POG changes and updates, as well as the daily recovery and upkeep within the department.

         Responsible for setting the weekly ads, including any price changes and signing that are required.

         Completes all related training for the Technology and Furniture departments, and keeps abreast of the most current merchandise in the technology area and furniture assortments.

         Trains all technology associates, and assists with the cross training of these associates to work in other areas, including furniture.

         Provides a strong selling culture within the Technology and Furniture departments, ensuring the total solution is offered to all customers.

Store Support:

         Manage the daily merchandise receipt process, to include receiving freight and processing it to the sales floor.

         Implement and maintain merchandising presentations including Planogram updates and changes, EBW sets and price changes.

         Process daily cash office transactions and reconcile any overages or shortages for the previous day.

         Monitor, update, and change store signing and POP materials.

         Complete self-audits as needed to ensure compliance of operational and departmental standards, as outlined in the Loss Prevention and District Manager audits.

         Responsible for merchandise presentation, to include stocking new products, changing merchandise presentations, completing RTV’s (return to vendor) and daily recovery

Job Requirements:

·        Must possess outstanding communication and interpersonal skills, which are necessary to establish a selling relationship with customers, and model skills for direct reports.

·        Must be able to effectively lead and manage others in a professional environment.

·        Must be able to plan, prioritize and implement detailed instructions in a timely and efficient manner, working independently, as well as with others.

·        Must possess the ability to use computers and technology for information, and to access information necessary to complete the job.

http://www.officedepot.com/companyinfo/careers/search.jsp?jobreqnbr=1035297

Office Depot is a Fortune 200 company founded in 1986 and one of the world's largest sellers of office products.  We are an industry leader in every distribution channel, from retail stores and contract delivery to catalogs and e-commerce.  With annual sales of over $15.5 billion and tremendous growth over 20 years, we provide more office products and services to more customers in more countries than any other company.  Currently, the Company sells to customers in 44 countries. With over $4.8 billion in online sales, the Company is also one of the world’s largest e-commerce retailers.  We earn our customer’s trust by providing business solutions, quality service and great prices!!

Office Depot is committed to the principles of good corporate citizenship, positive social impact and environmental stewardship.  We seek to enhance the quality of life in the communities in which we operate.  We are committed to creating an inclusive environment where all people are valued and respected.  We offer a competitive benefits package including 401(K) savings plan, medical, vision, dental, life insurance, tuition reimbursement and employee stock purchase plan.

Please join us to help take care of business and we will take care of you!

We are committed to equal opportunity employment and drug free/smoke free workplace