Dell Onsite Pre-sales Enterprise Systems Engineer - San Francisco/bay Area
Dell (San Francisco, California)

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Dell Onsite Pre-Sales Enterprise Systems Engineer - San Francisco/Bay Area

Dell Infrastructure Consulting Services

 

This position will be a home/remote based position.  You must reside in  San Francisco area.  No relocation to this area will be offered at this time.

  

Who Depends on Dell Services?

Nine of the largest companies in the world
Top 6 U.S. banks
Top 3 Internet services companies
Three of the top 4 legal services firms
Every branch of the U.S. military
Eight of the largest states
Eight of the 10 largest cities
The largest public school district in the U.S.
Leading universities and colleges
World’s top 3 global retailers

The Customer Support Engineer is a seasoned professional who has extensive technical experience supporting Managed Service Delivery solutions. The individual must have highly developed people and organizational skills, be able to prioritize work quickly and effectively in a dynamic environment. The position requires an individual who has a strong understanding of many technologies, and is highly competent in communicating technology concepts with customers, partners, sales, and fellow employees.
 
Major responsibilities for this position include
Supporting customer installations.  Providing technical support to customers, field engineers and sales personnel. Responding to customer’s inquiries and requests for support via telephone and mail and routing the inbound requests to other Support Engineers when appropriate. Communicating with programmers regarding bugs and follow up to make sure fixes are received and tested. Advising management on product issues arising from product problems identified through technical support calls with customers. Resolving customer problems that appear to arise from the use of the product. Participation on an on-call rotation to address customer and system issues after regular business hours. 
The OSE will become a “trusted advisor” to their specific customer and augment the Dell account team.  This will include providing technical consulting and support tailored to a specific customer’s environment and needs.  For example, they can serve as pre-deployment specialists that are engaged in the initial stages of the planning and execution of a large roll-out.  They not only will provide technical air cover for the account team, but use their expertise and knowledge to help steer the customer clear of various pitfalls and obstacles that they might encounter.  This individual also acts as the “eyes and the ears” within the account eliminating technical obstacles for the customer to purchase, successfully deploy, and maintain Dell products and services.
 RFP support (design, creation, planning, etc) AVL & Image Certification Assist IT departments with large deployments and migrations Product Life-cycle transition and management Change Management best practices (Bios, hardware, etc) Roadmaps and emerging technology updates Escalation management Discovery and management of systemic issues Informal Knowledge Transfer Discovery of new sales opportunities The On-site Systems Engineer provides technical support/consulting on location, tailored to the customer's needs per the Statement of Work. Maintains a "trusted advisor" role with customer technical personnel and provides timely technical assistance. Eliminates technical obstacles for customer to purchase, successfully deploy and maintain Dell products and services.
 
Principle duties and responsibilities:
 
The Systems Engineer (SE) is responsible for providing a high degree of customer satisfaction in supporting Dell hardware in an IT operations environment. This full time on-site position provides a Dell badged individual who reports to the customer for day-to-day task assignment and provides a single point of contact for technical requirements. The SE typically maintains and manages Server and Enterprise products in a Microsoft environment.

 
Technical
5-10 years of IT industry experience Associate/Bachelor’s degree Deep understanding and hands-on experience of the PowerEdge server line Open Manage/Systems Management experience Client product exposure/experience Windows 2000/2003/2008 experience Familiarity with Data Centers, enterprise technologies, etc IT Industry Best Practices Preferred Experience: Industry Certifications (MCSE, RHCE, etc), Vmware experience, Linux (Red Hat/SUSE), SAN/DR experience/knowledgeSoft Skills
Customer facing experience Ability to deal with ambiguity Initiative / ingenuity Excellent communication skills Ability to probe for customer pain-points and identify new sales opportunities Proactive in problem identification and solvingAbout Dell Inc.
 
Dell Inc. listens to customers and delivers innovative technology and services they trust and value. Dell's climb to market leadership is the result of a persistent focus on delivering the best possible customer experience. Revenue for the last four quarters totaled over $60 billion and the company employs approximately 85,000 team members around the globe.
 
Dell offers a competitive Salary and Bonus plan as well as a great Benefit Package. Please visit the About Dell section at www.dell.com for more information. Relocation to this area is not available for this position.