Dedicated Premier Field Engineer- Sharepoint Technologies
Microsoft Corporation (Charlotte, North Carolina)

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Enjoy being where the action is?  Then this is the position for you! 

** The job can be located in any of the following areas-- Charlotte, NC; Dallas, TX; or Seattle, WA.  We may also consider candidates who live near other major metro areas.**

Responsibilities:

·          Provide technical support for customer service delivery and availability, while ensuring satisfaction with Microsoft SharePoint technologies.

·          Positively impact customer satisfaction and expand internal visibility of customer issues by managing complex, mission critical, issues from all customer segments, in Enterprise Accounts and Partners.

·          Use expert customer relationship skills, negotiation and conflict management, research experience, and process management expertise to provide complete and timely follow-up to customer issues.

·          Deliver timely, high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.

·          Develop and maintain a source for customer information to facilitate better support.

·          Manage escalations and sub-cases to ensure timely and high quality resolution of all issues.

·          Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.

·          Develop a relationship with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support.

·          Partner with the TAM and the V-Team to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management.

·          Develop a strong working relationship with MCS and V-Team field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals.

·          Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.

·          Participate in Early Assist for key products in order to maintain product knowledge and ensure delivery of high quality support to customers.

·          Assist with delivery of supportability reviews for your customers.

·          Write technical articles for the Knowledge Base and white papers.

Qualifications:

·          4 year technical degree or equivalent work experience, plus 3-5 years experience in technical support or MIS in an Enterprise environment.

·          Superior knowledge and demonstrated technical proficiency in Microsoft SharePoint Portal Server (SPS), with experience in managing large environments.

·          Ideal candidate should have knowledge of current MOSS 2007 capabilities and product future functionality (MOSS 2007 product development roadmap).

·          In addition, experience in IIS is desired.

·          Secondary expertise in at LEAST one of the following: Windows server Operating Systems, SQL, ISA, IE.

·          Other technical depth should include experience with debugging in Windows 2003, Exchange, and SQL, and/or development skills in one or more of the following: Transact-SQL, VB, VBA, VBScript, C++, VJ++, Jscript, HTML/DHTML, XML.

·          It is expected that the candidate will further show evidence of the ability to acquire knowledge from a variety of sources regarding related to Microsoft technologies.

·          The candidate will be expected to demonstrate and give examples of forward-thinking and strategic experiences while working in both a reactive and proactive technical mode.

·          The candidate will be expected to demonstrate and give examples of their ability to function and contribute to a team-oriented environment.

·          Excellence in written case documentation is expected, and past cases will be reviewed. (Supplemental documentation may be requested).

·          Candidate must possess the ability to effectively communicate with customer managers and executives on technical and business issues.

·          Strong organization, time management, project management and negotiation skills.

·          The position will require travel (25-35%) to customer sites.

·          MCTS in SharePoint Technologies or other applicable advanced certification is strongly preferred, but not required at hire

Microsoft offers an excellent benefits package to full-time employees including medical, dental, vacation, employee stock purchase plan, and 401k, plus some great extras including: our 24-hour nurse line, stay fit program, product discounts, and paid infant care leave. All part of our commitment to our most important asset: our employees. For more information about life at Microsoft, please visit our careers website.

Microsoft is an equal opportunity employer (EOE) and strongly supports diversity in the workforce.

Key Words: SharePoint, SPS, MOSS, WSS