Customer Support Professional, Tier 2 Scada
GE Enterprise Solutions, Fanuc (Albany/Poughkeepsie, New York)

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CITY: Albany STATE: New York COUNTRY: USA Essential Functions (Responsibilities): * Provides direct support to customer reported issues reported primarily through phone calls, email and WebSupport. * Work with the support team to disseminate accurate technical information to all customers. * Performs setups and duplication of customer reported issues based on information gathered from the customer and provides a Siebel case number to the customer. * Functions as the first line of support for a customer in determining whether GE Fanuc software or hardware is the source of a problem * Troubleshoots and identify product problems for presentation to engineering for a resolution or disseminates appropriate information necessary to correct configuration issues. Acts as a liaison between the customer and sustaining engineering team. * Performs callbacks and case follow through as defined by the Case Management Procedures. * Works to keep all metrics within established targets. Qualifications/Requirements: * BA Degree in Computer Science, a Instrumentation Technologies or equivalent experience considered. * Exceptional communication skills - written and verbal * Outstanding customer service experience * Experience with HMI, Operator Interface, PLC hardware and software. * Knowledge of VB, SQL, multiple operating systems such as Windows 9X/NT/2000, UNIX and MS Office Suite. ============================================== GE Applicants: * You must submit your application online via COS to be considered. External Applicants: * You must be 18 years or older. * You must be willing to take a drug test as part of the selection process. * You must be willing to submit to a background investigation as part of the selection process. * You must have unrestricted authorization to work in the United States. Desired: * Familiar with computer hardware including installation of computer components (memory, hard drives, etc.), as well as computer networking. General: GE Fanuc Intelligent Platforms, a joint venture between GE and FANUC LTD of Japan, delivers automation hardware and software designed to help users reduce costs, increase efficiency and enhance profitability. With solutions and services catering to virtually every industrial segment, GE Fanuc Intelligent Platforms provides a diverse array of capabilities and products, including controllers, embedded systems, advanced software, motion control, CNC, operator interfaces, industrial computers, and lasers. Headquartered in Charlottesville, VA, GE Fanuc Intelligent Platforms is a part of GE Industrial and combines the diverse global strengths of the GE family with the local presence customers need to design, develop and maintain their automation investments.