Customer Service Telephone Representative - Pt (0734)
M&T Bank (Buffalo, New York)

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Job Description:

Basic Function:
Telephone Service Center- Incumbent will respond to incoming customer inquiries via the telephone from current and prospective customers providing product and service information, processing financial transactions, handling customer problems and opening or referring new accounts.  Flexible schedules: Must have availability to work evenings and weekends.
Responsibilities:
* A Telephone Service Representative (TSR) spends nearly 100% of his/her time on the phone answering questions for our customers.  The working environment involves owning and overcoming customers concerns, including escalated issues.
* Our best TSR never miss an opportunity to build and strengthen relationships with our customers.  TSRs always handle each customer with a friendly, courteous touch while following procedures for various types of inquiries.
* Our successful TSRs are self-motivated, have a positive attitude, and have the ability to work well on a team.  They demonstrate strong listening, written and verbal communication skills.
* TSRs receive continuous one-on -one coaching and development. We focus on enhancing their ability to provide exceptional service and product solutions to our customers, and work with TSRs to expand career opportunities.
* TSRs are receptive to feedback and have the desire to meet/exceed goals and solve problems while working in a fast paced environment.
* Due to the role that our TSRs play in customer satisfaction, it is critical that teammates and customers can rely on them to work when scheduled.
* Must be able to work a flexible schedule Monday - Sunday.
Basic Qualifications:
* High school diploma or GED
* A minimum of six months previous direct customer service experience
* Basic computer and keyboarding skills
* Excellent verbal communication skills
Ideal Qualifications:
* More than six months previous direct customer service experience
* Previous call center experience
* Verbal communication skills in Spanish and English
* Ability to analyze, consult and problem-solve

With over 140 years of experience, M&T Bank is considered one of the most highly regarded regional banks in the country. M&T Bank Corporation has over $50 billion in assets and is one of the 20 largest bank holding companies in the U.S. M&T Bank has aggressively increased their footprint since 1987 and possesses more than 650 branches & 1600 ATMs across Maryland, New York, Pennsylvania, Virginia, West Virginia and Washington, D.C. M&T also has mortgage offices in Arizona, Colorado, Idaho, New Jersey, Ohio, Oregon, Utah and Washington. M&T Bank offers an attractive compensation and benefits package to include: Holidays, Vacation, Flexible Benefits, Health/Dental, Retirement Savings Plan, Pension Plan, Life Insurance, Travel Accident Insurance, and Employee Banking Advantages. We offer competitive salary and full comprehensive benefits including 401(k). For a complete listing of all open M&T Bank positions, visit our website: www.mandtbank.com M&T Bank is an equal opportunity employer M/F/D/V.

Expected Travel Time: None