Customer Service Research Representative
HSBC (Norfolk/Hampton Roads, Virginia)

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VA-Virginia Beach Make the Right Move and join a winning team! Build your career with us. HSBC - North America is a part of HSBC Group, one of the largest banking and financial service organizations in the world. Our domestic strength and extensive global network provides our employees with the best of both worlds - the friendliness of a local organization and the resources of a worldwide network - for diverse experiences and challenging career opportunities. The Virginia Beach Consumer Lending site is seeking a Customer Service Research Representative for the OPS Support Dept. Under general supervision, provides both verbal and written responses to written inquiries and Customer Action Requests, providing timely, quality resolutions of a routine nature. Has ability to operate computer terminal and has good understanding of technical system and functions to resolve customer inquires. Interact with other departments, sales branches, sellers and third parties, to provide quality resolutions. Prepares necessary response or applicable documentation regarding customer inquiries and may make adjustments to customer accounts. Comply with regulatory agencies and keeps current on federal, state and industry specific policies. Recognizes solicitation opportunities and remains familiar with product offers. Maintains and updates customer service records on all inquiries and complaints in accordance with company guidelines. Displays a professional and courteous image at all times while dealing with internal and external customers. Has experience or working knowledge of all activities and transactions, which might affect customer accounts. Performs other related duties as assigned. Basic Qualifications: • High School graduate or the equivalent required with two years related experience • Good communication, organizational, and math skills • Basic typing/computer keyboard skills required • Knowledge of consumer finance lending and collection laws desirable • Good analytical and written communication skills required • Knowledge of RMS and Tracker preferred See Job Description Benefits:

HSBC is a pay for performance company with policies and programs designed to ensure all employees receive fair and equitable compensation based on performance. Our compensation program is designed to attract, motivate, develop and retain the very best people. We are proud of our comprehensive flexible benefit program. Our program allows our employees to select the features that make the most sense for their individual and/or dependent(s) needs. Our benefit features include, but are not limited to; medical, prescription drug, dental, vision, life insurance, short and long term disability, retirement plans, stock option purchase plan, and a competitive time off program.