Customer Service Representatives
Blue Shield of California (Chico/Eureka, California)

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Transformation is the opportunity

Blue Shield of California is the third largest health plan in California, with about $7.5 billion in revenue. Our mission is to ensure Californian's access to high-quality health care at a reasonable price.

Join Blue Shield of California and grow your career with a leader that’s stirring up a change.

Helping make health care for Californians easy, accessible and reasonably priced
is a great calling. Knowing that your company has channeled over $100 million
back into California communities and will continue to do so is flat out
uplifting. Join the hardest working, not-for-profit health plan in California
and be part of the solution.

This position responds to and resolves various customer inquiries via telephone
and correspondence, and resolves claims problems within established production
and quality standards.

Answers incoming calls and written requests for information from members or
providers promptly and accurately.

Composes routine and non-routine correspondence to answer member inquiries that
require a written response.

Coordinates with other departments to ensure timely and appropriate responses.

Expedites and resolves complex issues and makes claims adjustments.

Educates others on the Blue Shield product, providing accurate information and
updates to policies and procedures, improving overall customer satisfaction in
the process.

Works with minimal supervision.

Requires High school diploma or GED and two years member/customer service
experience, or equivalent combination of education and experience.

Claims processing or related HMO experience and/or training.

Ability to enter and retrieve data using computers with related software
applications.

Excellent interpersonal, writing and business telephone skills.

Blue Shield of Califonia is an Equal Opportunity Employer.

Our comprehensive benefits begin on your first day with medical, dental and vision coverage; 20 days PTO annually; 9 paid holidays; matching 401(k); and company pension.

Blue Shield of California is an Equal Opportunity Employer.

An Independent Member of the Blue Shield Association.

Blue Shield of California

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