Customer Service Representative
First Acceptance Corporation (Nashville, Tennessee)

Job Summary:
Responds to inbound calls servicing customers by providing product and service information; resolving product and service problems.

Duties:

* Provides customers with product and service information

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Researches billing issues

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

* Reports any out of line conditions affecting customer satisfaction.

* Assists others with comments or questions about application approval.

* Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

High School Diploma or equivalent, Basic reading, writing and aritmetic skills required, Computer and Keyboard skills, Good telephone manner, Professional verbal and written communication skills.

Other Skills and Abilities:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Industry Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi-tasking