Customer Service Representative
XIKAR, Inc. (Kansas City/Independence, Missouri)

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One of Kansas City's fastest growing businesses seeks a dynamic individual to help us grow our business through top-tier customer service work.   Become a part of the team that is heralded as the “best customer service” company in the business!  If you are hard working, motivated and customer oriented, you fit right in.

Job Description:
Represent the XIKAR brand and support XIKAR sales and distribution operations through inbound and outbound phone call management.  Support customer and sales representative needs, take orders and solve problems.

Duties:
* Manages sales information by receiving and making telephone and email communications

* Takes orders as needed, makes calls to customers for sales promotions

* Acts as customer ombudsman, answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status.

* Serves customers by backing up order entry / invoicing associate during heavy order periods.

* Enhances organization by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:
Office Experience - Strong organization and prioritization skills, including written and verbal communication.  Strong attention to detail.
Job Experience: two years telephone or telemarketing experience required.  Customer first attitude required, desire to help people (personality a must!).
Technical Skills: Experience with email, Word, Excel,

XIKAR Benefits:
Insurance: Medical (subsidy of your individual plan), Life, Long-term disability, Accident and Dental insurance Savings accounts: 401K and H.S.A. matching funds Vacation: Two weeks a year Bonus opportunity
Why work for XIKAR? Because we are a goal oriented, process driven company.  Because we strive for excellence and growth.  Because we manage by leadership through expertise in the process and service to others.  Because we operate like a large company but have all the benefit of a small one!

To learn more about XIKAR, Inc., go to: www.xikarcom, or see what the Kansas City Star has to say at www.xikar.com/images/news/2007-02-27_XIKAR_KCSTARFeature.pdf