Customer Service Representative
FairPoint Communications, Inc. (Southern/Portland, Maine)

Salary:: View salary range

Ref Code:: 70900768

Minimum Education Level:: High School or equivalent

Minimum Career Level:: Entry Level

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Customer Service Representative

Company: FairPoint Communications, Inc. Location: Portland, ME 04103

Status: Full Time, Employee Job Category: Customer Support/Client Care

Relevant Work Experience: 1+ to 2 Years Career Level: Entry Level

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Job Description

40 NEW OPENINGS!

9 months assignment

The Service Representatives (SR) work in a call center handling requests from existing or new customers for installation, disconnection, or changes of telephone systems and services. They discuss, investigate and resolve customer billing disputes, place orders, as well as assess customers' needs and recommend new telephone products and services.

Previous sales experience is strongly preferred.

Mandatory job performance results must be met, including those objectives set for; sales, call-handling times, and customer courtesy. This position involves sitting at a computer workstation and using a telephone headset while processing continuous incoming calls. The successful applicant will possess customer service, sales and keyboarding skills. In this demanding sales environment, hours may vary and may require evening, holiday and/or overtime hours.

Requirements:

High School diploma or G.E.D. and one to three years of related experience and/ or training and one to three years experience in a call center environment

Candidates must successfully complete a Universal Test Battery.

Candidates must also pass the pre-employment drug test as well as a background check.

Contact Information

Company: FairPoint Communications, Inc.

Email: mailto:gtrueworthy@fairpoint

Reference Code: BanSR05

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FairPoint Communications

155 Gannet St

S Portland, ME