Customer Service Representative, Unitrin Direct
Unitrin Direct (Chattanooga, Tennessee)

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Customer Service Representative, at Merastar, a Unitrin Direct Company

 

Looking for a career with growth potential, rewarding benefits, and a great working environment? Look no further.

 

Unitrin Direct is an auto insurance company with the perfect balance of benefits. We offer the kind of exciting work environment you'll really appreciate. We're small enough to provide exceptional growth opportunities yet, as part of a family of insurance companies that have served the needs of millions of consumers for decades (Unitrin, Inc.), Unitrin Direct Auto Insurance has the means to offer the benefits, security, and financial stability of a large, established organization. In short, we're simply the right choice

 

Customer Service Representative - Chattanooga, TN

Apply online at: https://home.eease.com/recruit/?id=24270  

 

POSITION SUMMARY:

Answer incoming calls to assist policyholders with product and account information. Analyze and rectify customer concerns using established guidelines and procedures. May use computer to access and/or update customer records. Continuously increase knowledge of organization, operating system, product and/or services as well as underwriting guidelines. Continue to develop customer service skills while becoming familiar with departmental goals, procedures and policies. Adherence to established schedule/telephone expectations a must, while producing quality results. Must be flexible and at all times remain professional with a positive attitude.

 

OBJECTIVES:

Customer Service:

Review policyholder information and explain to customers their Property & Casualty Insurance, state requirements and procedures in a professional and efficient manner. Handle all questions regarding coverages, premium rates and policy language, etc via telephone contact, written correspondence, or email. Listen to policyholder, identify needs and take ownership of problems. Work with all departments to resolve the problem and offer viable solutions to customer while promoting the company brand and product.Obtain all necessary information to process policy changes and ensure the rating integrity of each new business application or endorsement.Take payments over the telephone, review bill schedule and transaction history informing customers of the effect of changes or payments made. Make required follow up calls within appropriate time frame. Maintain professional and technical knowledge by completing required CE credits and attending insurance related courses.

 

Quality:

Understand company forms, methods, and workflow procedures. Is conversant in the area of product knowledge. Handle all calls and inquires in a professional and efficient manner with a positive attitude.Verify all contact information on file for policyholders is correct. Thoroughly and accurately document each contact and enter comments in all appropriate systems.Consistently meet or exceed quality objective set forth in the Customer Service Standards of Performance (SOP).

 

Production:

Consistently meet or exceed the production expectations set forth in the Customer Service Standards of Performance (SOP).

 

ATTRIBUTES:

Integrity - Maintains confidentiality. Reveres accuracy and timeliness in financial reporting. Deals with others in a straightforward and honest manner. Accepts accountability for actions and decisions. Supports Unitrin Direct values.

 

Self-Motivated - Takes independent action to solve problems and generate new ideas. Seeks responsibility and takes on tough assignments to improve skills. Practices self-development to keep knowledge and skills in line with company and industry job related standards. Meets commitments, accepts accountability and meets attendance/punctuality requirements

 

Analytical - Recognizes areas of opportunity, systematically gathers information, sorts through complex issues to address route cause of issues and makes timely decisions. Understands the difference between critical details and unimportant facts. Can make difficult decisions and uses consensus when appropriate.

 

Organized - Maintains a clean and functional workspace, effectively manages distractions and interruptions. Works systematically and efficiently. Is attentive to detail and accuracy. Balances short and long-term goals and keeps own work aligned with overall office and company goals.

 

Collaborative - Values the differences in others. Speaks and writes professionally and is appropriately diplomatic in all communications. Builds intra/inter-department relationships to achieve common company goals and objectives. Welcomes newcomers and promotes a team atmosphere.

 

EDUCATION/EXPERIENCE REQUIREMENTS:

Bachelors degree or minimum four (4) years experience in personal lines Underwriting, Sales and/or Customer Service, or equivalent combination of education and experience. Requires good verbal, written, interpersonal, and organizational skills with a team-oriented approach. Proficiency with MS Windows, Word, Excel, and Outlook are essential.

 

PHYSICAL REQUIREMENTS:

Position requires extensive use of keyboard involving repetitive motions with fingers, sitting for prolonged periods of time, and extensive use of the telephone and face-to-face communication that requires accurate perception of speech as well as talking and hearing. The position frequently requires the ability to visit employee workstations and other work areas. The position requires close vision, distant vision, and the ability to adjust focus. There is moderate noise in the work environment.

 

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The incumbent must have the abilities or aptitudes to perform each essential function proficiently. Unitrin Direct is a dynamic work environment where positions evolve and change. Therefore, Unitrin Direct reserves the right to modify, delete, or add job duties, responsibilities and skills that are stated in this job description at any time.

 

Apply online at: https://home.eease.com/recruit/?id=24270  

 

Some of the benefits of working at Unitrin Direct include:

Competitive pay Exceptional benefit package, including: Up to two weeks vacation during your first year plus three personal days Eight holidays per year Competitive medical plans from which to choose A choice of two dental plans Vision care included with medical coverage Flexible spending accounts for medical expense and dependent care reimbursement

Unitrin Direct preferred insurance, Auto and Home Benefit Program for Employees

401(k) with company matching Defined benefit pension plan Employee assistance plan Educational reimbursement planHealth Club Discounts Business casual dress code Opportunities for growth

 

Unitrin Direct is an Equal Opportunity Employer

Unitrin Direct Auto Insurance is committed to equal employment opportunity for everyone. Unitrin Direct does not discriminate in employment opportunities or practices on the basis of age (40 and over), ancestry, color, religious creed, denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), national origin, race, religion, sex, or sexual orientation. To give equal employment and advancement opportunities to all people, we make employment decisions at Unitrin Direct based on each person's performance, qualifications, and abilities and how they match to the Company's needs.