Customer Service Representative-retirement Services Memphis, Tn
MassMutual Financial Group (Memphis, Tennessee)

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Are you ready to launch an exciting career in the financial services industry?  Would you like to work for a Fortune 100 organization recognized as one of Americas most admired companies?  Can you see yourself in a fast paced, exciting environment working with other financial services professionals?  

 

If you answered yes to these questions and you are an enthusiastic, motivated individual with a passion for exemplary customer service, we have opportunities for you

 

MassMutual Life Insurance Company headquartered in Springfield, Ma. is coming to the Memphis area.  In September of 2008 MassMutual will be opening a call center to service the retirement needs of our customers.  Our call center will be based in Cordova.

 

Founded in 1851, MassMutual Life Insurance Company is a mutually owned financial protection, accumulation and income management company.  More than 27,000 employees and representatives serve nearly 13 million clients with a broad portfolio of products and services including life insurance, mutual funds, money management, trust services, retirement planning products, annuities, disability insurance and long-term care insurance. The MassMutual Financial Group is comprised of Massachusetts Mutual Life Insurance Company (MassMutual) and its subsidiaries, including OppenheimerFunds, a leading mutual fund family; Babson Capital Management, a provider of investor services; Cornerstone Real Estate Advisers, which offers real estate equities; and Baring Asset Management, which is a global investment management firm.  MassMutual's products are distributed through 1,500 U.S. offices and through affiliated financial institutions, brokerages, and accountants around the world.  In addition to its U.S.-based operations, MassMutual has a strong presence overseas, including operations in Asia, Europe and South America.  The MassMutual Financial Group companies and its financial representatives have the experience and disciplined financial expertise required by today's sophisticated individual, corporate and institutional investors. 

 

MassMutual is an industry-leading innovator with a passion for service and the power to maximize retirement success through needs–based solutions. We’re the difference between just thinking about retirement success and helping make it happen.

 

 

CUSTOMER SERVICE REPRESENTATIVE - REGISTERED

 

As a registered customer service representative with a strong desire to continue growing the retirement business through a consultative approach, your responsibilities would include the following:

 

RESPONSIBILITIES

 • Provide high quality customer service to our participants, clients, producers, field personnel, and home office employees via our 800 # phone lines

• Offer general investment education related to Retirement Services Products

• Educate participants on the benefits of available options to consolidate other retirement accounts through our Roll-in process or increase participant’s deferral percentage

• Motivate callers to take retirement planning action following a needs-based approach

• Potential involvement in outbound marketing campaigns focused on generating increased assets

 

 

REQUIREMENTS

• FINRA Series 6 registration required. New employees who do not hold their Series 6 registration are required to obtain the registration at the employer’s expense within a pre-defined timeframe. (Note any non-registered customer service representative will assist only in the capacity of support functions or non-registered phone work until registration is obtained).

• College degree and/or equivalent customer service/call center experience preferred

• Strong customer service passion/superior customer service skills with 1 – 3 years previous experience in customer service field

• Financial Services experience, retirement planning experience and/or financial product knowledge a plus

• Results driven and detail oriented with strong problem solving and analytical skills

• Innovative – demonstrates ability to analyze current processes and make suggestions for improvement

• Ability to efficiently navigate through systems/website to maximize time with callers

• Excellent written, verbal, listening and interpersonal skills required

• Knowledge of Microsoft Office Products with strong keyboarding skills

• Fluency in Spanish or other languages a plus

 

For more information about these opportunities please contact Erik Blackman @ 413-744-5811 or send an email to eblackman@massmutual.com

 

If you would like to apply for these positions please visit our website

http://www.massmutual.com/mmfg/careers/index.html  and go to corporate careers / job search and enter NC50081565 in the search area