Customer Service Representative (marina Del Rey)
Union Bank of California (Los Angeles, California)

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Union Bank of California Invest in your career. Invest in your future. At Union Bank of California, our people are our greatest asset. We are one of the largest banks in California with a longstanding reputation for professional training and career development. In addition to investing in our employees, Union Bank has established a generous community reinvestment program that works to uplift communities and watch them grow. We invest in a diverse workforce as our employees come from many different backgrounds, bringing with them different experiences and perspectives.  Become part of a team where community, diversity, and exceptional service are part of everyone’s job. Invest in you! Branch offices exist to service customer transaction and to sell banking products.  As a Customer Service Representative (CSR), you will be working with customers of this office, as well as customers from other branches and departments of our bank.  Our mutual expectation is that customers and fellow employees will feel well served in every contact with you, that you will actively participate in training, and that you will acquire the skills necessary to fulfill their varied transaction needs, identify sales opportunities and make appropriate referrals to the sales staff.     This is a mid level position and is under moderate level of supervision and has the knowledge and skills to complete most task associated with products, services and transactions assigned.  Objectives of this position are to demonstrate proficiency in each of the Key Performances Activities and to advance to the "Customer Service Specialist” position in the recommended amount of time. Excellent service quality is what makes Union Bank of California "different".  To ensure efficient customer service, you will need to maintain your workstation's professional appearance and notify your supervisor when equipment is not working.  To ensure continued growth, the branch is committed to increased operational efficiency.  Your performance and commitment to the work schedule contributes to the overall success of the branch.  Specifically, your contribution to success is maximized when you: Adhere to your assigned work schedule, which may be flexible and variable.  Meet or exceed assigned transaction levels and sales referral goals.  Participate in training programs that expand your knowledge and understanding.  Pro-actively seek knowledge of products and services.  Distribute flyers, brochures, and marketing materials in the manner assigned.   By following the Bank's policies and procedures, you help to create a high, consistent level of service while minimizing risk of losses.  We must meet or exceed customer expectations within reasonable guidelines while following all Security procedures and key control.   Must have previous teller experience or 1 year cash handling and customer service experience. Skills required:Enjoy working with customers and employees. Must have effective verbal and written communication skills. Ability to learn and use branch equipment. Cross sell bank products and services and be able to identify sales opportunities. Make appropriate referrals to sales staff. Good math, reading, and comprehension abilities. Adhere to existing bank policies and procedures. Proficiency of PC software, Windows, etc.    Union Bank of California offers a competitive compensation and benefits package including a 401K plan. Pre-employment background screening is required for all positions. Union Bank of California is an equal opportunity employer.