Customer Service Representative - Bilingual (spanish)
ChaseSource (East/Tyler/Beaumont, Texas)

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

 

Please go to our website at www.chasesource.com

Go to "jobs" tab and click on: "Click here for job openings"

Click on "Athens" and then click "Search" - Apply online for the bilingual customer service representative

 

 

STARTING: $11.54/HOUR

BE PREPARED TO INTERVIEW FOR THE CAREER OF A LIFETIME

 

 

 

JOB DESCRIPTION

 

TITLE: Bilingual Customer Care Representative

 

POSITION REPORTS TO: Call Center Supervisor

 

EDUCATION/EXPERIENCE:

§         High school diploma, GED, or equivalent certification;

§         Background in health care, human services, or customer service;

§         Knowledge of Texas health and social services programs, and geographical area;

§         Experience in data entry and telephone skills;

§         Experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner;

§         Excellent organizational, interpersonal, written, and verbal communication skills;

§         Ability to perform comfortably in a fast-paced, deadline-oriented work environment;

§         Ability to successfully execute many complex tasks simultaneously; and

§         Ability to work as a team member, as well as independently. 

§         Other combinations of education and experience will be considered.

§         MUST be fully bilingual in Spanish

 

JOB RESPONSIBILITIES:

 

§        Provides callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions, transferring callers to other Call Center units as needed.

§        Accesses, reads, and interprets customers and provider data elements on the MAXe2 system.

§        Performs accurately all data entry functions to reflect customer activity/transactions.

§        Answers customer questions regarding available providers based on data in the Network Information System.

§        Assists customers in problem resolution, as needed.

§        Assists customers in the enrollment process, including open enrollment.

§        Responds to customer phone inquiries in a prompt, courteous and concise manner.

§        Documents all customer encounters in clear and concise logs.

§        Meets individual performance standards.

§        Performs other duties as may be assigned by management.