Customer Service Representative (271712-773)
ZC Sterling (Raleigh/Durham-RTP, North Carolina)

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Description

ZC Sterling Corporation

We were the industry's first provider of hazard insurance outsourcing services. Since then, the organization has grown to become one of the largest hazard insurance outsourcers. ZC Sterling leads the field in providing outsourced insurance, real estate tax, and customer care solutions for the mortgage industry.

Today, ZC Sterling is a premier services firm, offering a full range of outsourcing solutions to the mortgage industry. Our more than 1000 employees deliver customer services from offices across the country in Atlanta, Georgia; Irvine, California; Raleigh, North Carolina; Jacksonville, Florida; Harlan, Iowa; Lincoln, Nebraska and Taos, New Mexico.

Customer Care Associate

Handle inbound hazard insurance related telephone calls. Support borrowers and external customers. Maintain hazard and lender placed hazard/flood insurance on mortgage loans.

Essential Job Functions:

Weight Time Spent Function

85% Handle inbound telephone calls from borrowers. Answer questions regarding Insurance/Lender Placed Insurance. Updates records and notate system as required. 5% Serve as backup to other teams as requested by Supervisor. 10% Assist with follow up reports to reduce unnecessary repeat calls.

Minimum Requirements:

High School diploma or GED Minimum one year of experience in the mortgage banking industry or two years as a telephone and/or online customer service representative. Excellent customer service skills Written and verbal communication skills Organizational skills Problem solving skills Strong interpersonal skills Bilingual (English/Spanish) abilities are a plus Flexible with work schedule Proficiency in using a PC Ability to work in a changing, fast-paced environment Multi-tasking capabilities

At ZC Sterling, our employees are our greatest asset.

Like any company or individual, ZC Sterling wants to protect its assets. That's why we offer a comprehensive and competitive benefit program to our employees. Our benefits include Medical, Dental, company paid vision (employee coverage), STD, LTD and 2x's salary life insurance. We also offer: Casual Dress, Discount Banking/Credit Union, Service Awards, Team & Individual Recognition Bonuses and Work/Life Balance.

As an external candidate you should know that ZC Sterling offers great pay, medical & dental insurance, educational assistance, 401(K), a semi-annual performance bonus, and retirement plans. Considering education, experience and background, a competitive compensation package is offered. Please apply directly at: http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=271712&company_id=15773&jobboardid=24