Customer Service Rep - Springfield, Mo - Class Start Date May 26th, 2008
Alltel Corporation (Springfield/Joplin, Missouri)

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The focus of a Customer Service Representative in an Alltel call center
environment is first and foremost to
provide a high quality customer experience on each customer interaction. An
Alltel CSR must appropriately
engage and connect with each customer on a personal level to create a great
customer service experience.

Continued employment for this position is contingent upon successful completion
of the Alltel training process,
which includes the New Hire Training Assessment.

Essential Job Duties and Expectations:
Resolve customer service inquiries and concerns regarding our products and
services (bills, coverage area,
promotions, store locations and hours).
Increase customer satisfaction by offering alternative solutions and products.
Retain customers inquiring about canceling service.
Gain and maintain product/service knowledge.
Sell product features and accessories.
Assist in special projects and other duties as assigned.
Minimum sales goals must be achieved.

Minimum Requirements:
Excellent telephone communication skills.
Ability to focus on each individual customer.
Ability to demonstrate successful negotiation skills.
Good defusing techniques for difficult situations.
Ability to work in a fast pace environment, multi-task and make sound decisions.
Ability to use proper discretion in evaluating/elevating customer issues.
Be a team player with a positive attitude.
Ability to appropriately engage customer.
PC skills (Windows), 10-key and keyboarding skills.
Must be able to work flexible hours on a rotating schedule including evenings,
holidays and weekends.
Also, overtime may be required.
Ability to meet sales goals.

Education and Experience Requirements:
High School diploma or equivalent. 0 2 years total experience; 0 1 year customer
service and/or sales experience. College hours or a college degree may be
substituted for some experience as deemed appropriate.

Desired Qualifications:
1 year of customer service experience
Sales experience
Familiarity with wireless communication products and services

Key Words: Customer Service, Customer Service Rep, Call Center, CSR, Call Center
Rep


Alltel is the nation's 5th largest wireless provider and the home of America's largest wireless network. We're more than 15,000 fun, energetic people working together with fresh ideas, diverse perspectives and new ways of thinking to serve each other and our customers. We are proud to be headquartered in Little Rock, Arkansas. In order to serve our more than 12 million customers, we have locations across the nation.



If you are interested in a challenging and rewarding career that offers competitive compensation, outstanding benefits, and career paths that encourage your success, then come explore what Alltel has to offer for you!