Customer Service/production Control Manager
Johnson Controls, Inc (Fort Wayne, Indiana)

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Johnson Controls is a world-class employer where ingenuity and excellence are welcome. As a diversified, industrial growth company, we have achieved increased sales for 61 consecutive years. And we do everything possible to value, challenge and reward our employees. Our people enjoy working for a successful company that offers leadership development from within, a commitment to diversity and inclusion, competitive salaries and benefits – and more. At Johnson Controls, you’ll be challenged to innovate and encouraged to apply your talent and knowledge. And you will be well-rewarded for delivering results. A U.S. Fortune 70 company, Johnson Controls is a global leader in creating smart environments, and bringing ingenuity to the places where people live, work and travel. We design and produce automotive interiors that help make the driving experience more comfortable, safe and enjoyable. Products and services from Johnson Controls also enhance the comfort, safety and energy-efficiency of buildings. We also are the world’s leading supplier of batteries used in automobiles, including conventional cars and trucks, as well as hybrid-electric vehicles. Johnson Controls has been recognized consistently as one of the world’s best-managed companies. Editors at Forbes magazine recently had this to say about our company: “Johnson Controls’ growth and profitability qualify it squarely for our list of the best-managed companies in the United States.” The global Johnson Controls community includes more than 140,000 employees in 75 countries and six continents. Enabling our people to develop, succeed and excel – and ensuring their health, safety and well-being – are critically important to us. We value teamwork, integrity and diversity. And we welcome anyone who shares our commitment to ingenuity and excellence. EOE/AA Employer Position Purpose:Under general direction and in accordance with policy, procedure and sound business practice represents customer needs and concerns to distribution center management and provides liaison services between customers and appropriate personnel. Purchases and controls materials, supplies, equipment, parts, tools and services as needed. Typical Duties:1.      Plans and coordinates shipping capacity with Production and Transportation to meet customer requirements and commitments.2.      Monitors established performance measurements, benchmarking with other facilities.3.      Maintains regular contact with customers and Marketing to ensure effective identification and resolution of customer concerns or questions.4.      Proactively identifies areas of opportunity for improved, value added service.5.      Forecasts, plans and purchases batteries and decorating components utilizing input from DC Management, Marketing and customers.6.      Controls all inventory items for rotations and obsolescence.7.      Directs cycle counting and procedures for inventory accuracy.8.      Directs physical inventories as required.9.      Reviews product availability daily and reports actions taken and availability dates, allocating product when required.10.  Purchases and tracks all other materials, supplies, equipment, parts, tools and services as needed in accordance with purchasing procedures.11.  Ensures MSDS are available for all supplies as required.12.  Maintains existing planning, inventory and customer systems.13.  Trains others in existing planning, inventory and customer systems.14.  Supervises the administrative staff in procedures and practices relating to customer service, inventory and purchasing.15.  Performs other duties as assigned.      Requirements:A Bachelors degree or equivalent, and five (5) or more years of manufacturing experience. Working Conditions: 10% of time spent on production floor where there is exposure to lead and warm temperatures. 90% of time spent in office environment.