Customer Service Manager
California Bank & Trust (Oakland/East Bay, California)

This job posting has expired.

You may wish to try a search for Customer Service Manager

Or visit the FlipDog home page
 

Manages the sales and service staff including responsibility for hiring decisions and performance evaluations. Actively promotes the highest level of customer service to achieve client service goals. Coaches and manages the branch team sales efforts to achieve deposit, loan fee and cross sales goals. Ensures regulatory compliance and satisfactory audit results. Resolves customer inquires. Customer Service Manager I, X20 - Typically requires a high school degree or equivalent and 5 years of branch operations experience including supervisory responsibilities in a bank setting. Limited use and/or application of basic supervisory principles, theories, and concepts. Basic knowledge of Branch products and branch operations procedures. Customer Service Manager II, X21 - Typically requires a high school degree or equivalent and 3 years of branch operations experience as a Customer Service Manager in a bank setting. Full use and application of supervisory and banking principles, theories, concepts and techniques. Working knowledge of Branch products and branch operations procedures. Pay range based on experience: X21 - $44,742 - $78,297 X22 - $53,295 - $93,269 https://recruiter.kenexa.com/zions/cc/CCJobDetailAction.ss?command=CCViewDetail&ccid=bupJEdUjsTs%3D&job_REQUISITION_NUMBER=149316