Customer Service Engineer - Ftxs- Louisville, Kentucky
Fujitsu (Louisville, Kentucky)

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Fujitsu is a leading provider of customer-focused information technology and communications solutions for the global marketplace. Pace-setting device technologies, highly reliable computing and communications products, and a worldwide corps of systems and services experts uniquely position us to deliver comprehensive solutions that open up infinite possibilities for our customers' success. Customer Service Engineer/ Field Technician Fujitsu Transaction Solutions (FTXS) is a wholly owned subsidiary of Fujitsu Limited, and the IT "lifecycle solutions" provider for consumer transaction environments. The company creates and manages high availability store environments and collaborates with customers to reduce their costs and improve their profitability.  Fujitsu's offerings include multi-vendor infrastructure management services, point-of-sale hardware and software, mobile devices and self-service systems including U-Scan.  The company has operated in North America for more than 30 years and has some 1,500 employees in the U.S., Canada and the Caribbean. As part of the global Fujitsu family since 1992, the company's roots extend back to the early 1970s as a North American distributor for Fujitsu products. Job Description FTXS currently has employment opportunities in its Client Operations business unit and is seeking Field Engineers dedicated to providing excellent customer service. Position is located in Louisville, Kentucky.  ResponsibilitiesRepair and maintain Point of Sale (POS) computer equipment in a grocery and retail environment. Equipment vendors include Fujitsu, IBM and NCR models. Drive as needed throughout a defined area to repair equipment at various customer sites. Maintain a company vehicle Manage/Control parts inventory Attend out of area training sessions as needed Attend out of area special projects as needed  RequirementsStrong PC/Hardware maintenance and repair skills Must be A+ certified Must possess proven customer relation, time management & organizational skills Experience with Fujitsu, IBM and/or NCR POS equipment is a plus Self-motivation and the ability to work under minimal supervision are a must. Availability for air travel outside of local area for training or special projects is required Must be able to obtain a company-sponsored credit card or assume credit charges for any and all business expenses.  Expenses (ex. hotels, car rentals, meals etc.) incurred during the course of conducting company business are reimbursed through normal company processes and timelines.  Must be available for shift schedules which may include weekends and holidays as well as varying shifts as business needs dictate. Able to lift 70 lbs Successful completion of drug test and general background check including MVR and Credit check is mandatory. Unrestricted authorization to work in the United States is required.


FTXS Benefits  (All of which are eligible upon hire.)

 

Overtime and Standby premiums Insurance - health, life and dental Paid holidays/vacation/personal days Company-matched 401(k) Runzheimer mileage reimbursement program Please feel free to distribute this information to qualified persons as well as post this information on job boards, if applicable.