Customer Service / Data Entry Specialist
SCA Appraisal Company (Los Angeles, California)

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Our Mission Statement is simple:
To redefine excellence in the insurance claims industry through consistent teamwork, innovation and customer service.

We are an independent appraisal company servicing Alabama,Arizona,California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana,Iowa, Kansas,Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming

We have 25 years of experience and offer expedient and thorough claims handling services. We appraise damage for all types of vehicles including light and heavy trucks, RV's, tractor trailers, boats, watercraft, heavy equipment, airplanes, motorcycles, ATV's, as well as residential and commercial structures damage.

We at SCA understand the importance of customer service, quality of work and expedient turnaround time. We achieve this by having our in-house quality assurance team evaluate all work, as well as with an extensive re-inspection program.

Job Opportunity

We're building a company that's revolutionizing an Insurance Industry. SCA Appraisal Company invests in your personal and professional growth. You'll be surrounded by people who are passionate about what they do. We offer a competitive salary, good benefits, casual and pleasant work environment.

Be a part of SCA Appraisal Company, a leader in the Insurance Industry. This position is responsible for Customer Service and Data Entry functions with the ideal candidate having a full understanding of Customer Service. If SCA Appraisal Company sounds like a company that you would like to be a part of, respond to our ad by faxing in your resume today. Fax to 818-845-5541 attention Nancy. We look forward to hearing from you.

JOB DESCRIPTION

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JOB TITLE:               First Loss Representative

POSITION:                Customer Service / Data Entry

EDUCATION:           Must be a high school graduate or equivalent.

EXPERIENCE:          Minimum of 1-2 years experience in customer service and or data entry. Experience in the auto insurance industry preferred but is not required.

SKILLS:                     Proficient use of Microsoft Office (MS Outlook and MS Word).  Detail oriented with the ability to accurately enter information, use of professional telephone etiquette, must type at least 45 wpm, and 10 key by touch.  Provides exceptional customer service, able to multi-task proficiently, demonstrate ability to acquire and apply knowledge rapidly. Must be organized, independent, and work with minimal supervision. Administer excellent verbal/written communication skills and be self-motivated. Bilingual is a plus.

DUTIES:

·        Review and process new assignments into our company data base (ICMS).

·        Assign assignments to appropriate appraisers in our company date base (ICMS) and various web portals.

·        Administer appropriate follow up to obtain necessary information on incomplete assignments.

·        Confirm vehicle locations to set/arrange same day inspections.

·        Respond and resolve to customer inquiries via phone, fax, and e-mail in a customer service environment.

·        Work with other departments in the company to obtain information for inquiries and ensure customer satisfaction; recognize and use judgment in escalating issues to the regional representative/management.

·        Handle heavy incoming/outgoing call volume.

·        Demonstrate flexibility in performance duties.