Customer Service-billing (20626)
General Casualty Insurance Companies (Madison, Wisconsin)

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Description: You want your work to make a difference; so do we. As a Business Processing Technician with QBE Regional Insurance, your customer service will have a direct impact on our policyholders and agents. Functioning independently in a team-oriented environment, you will receive 50-80 calls per day from our insureds, independent agents and mortgage companies. You will use your customer service skills and aptitude for math and detail to resolve billing issues. To qualify for this position, you should have a high school diploma or equivalent and should know your way around a computer. Customer service experience is required, with experience in an inbound call center environment preferred. If selected, we will provide you with extensive training to support your success in this role. This position offers career development opportunities to gain broad exposure of to insurance operations. And as part of the QBE Insurance Group, one of the top 25 global insurers, we offer competitive pay-for-performance and total compensation and benefit packages. Please read on for the full job description and to apply online

This job will perform in multiple areas of the Consolidated Support Services Department which may include but not be limited to the functions that include: Research and resolve Commercial/Personal Lines issues and inquiries related to premium payment application, policy payment allocation, and premium refunds in a timely and accurate manner; independently process Commercial/Personal Lines new business, endorsements, cancellations, renewals, audits and status changes; review completed applications or endorsements and solicit missing information from agents and transfer information into the mainframe data base. Assigned responsibilities and duration of time spent on them may vary.

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Research and resolve routine questions or problems from agents, insureds, and branch office employees on policy transactions or direct bill payments.

Improve processes within the company to increase the level and quality of service provided to internal and external customers. Qualifications: The qualifications listed below are representative of the knowledge, skills, and/or abilities normally required for competent performance in the job.

Required Education and/or Experience:
High school diploma or GED and continuing education related to the job.
1 to 3 years of related work experience in a business environment.

Job Related Knowledge and Skills:

Proficient with PCs and applicable software, including Microsoft Excel, Word, and Outlook, and Internet Explorer.
Demonstrated ability to learn and perform multiple tasks and jobs simultaneously in a job rotation.

Core Competencies:
Computer Literacy
Customer Focus
Organizational Skills
Personal Initiative

Preferred Qualifications:
Work experience in insurance or customer service. Salary/Benefits: Salary commensurate with experience We've created a competitive and flexible benefit program to attract and retain the best employees while maintaining our position in the industry as a leading super-regional property and casualty insurance company.

Employees are eligible for all services and benefits on the first of the month following their date of hire.
Medical and dental
401(k), featuring company match and 100 percent vesting after six months of employment
Company-funded pension plan
Generous paid time off
Incentive programs for all levels of employees
Bonus and conferment program
Wellness programs
Company-funded life insurance (with supplemental options)
Flexible spending accounts
Short/long-term disability insurance paid by company
Employee referral program
Employee assistance program
Corporate training programs
Training and educational assistance programs Company URL: http://www.generalcasualty.com/ Company Profile: General Casualty, a member of the QBE Insurance Group, provides insurance protection for auto, home and business owners in 25 states. We believe our knowledgeable, customer-focused employees are key to our 80 years of success and reputation for excellence. General Casualty encourages personal initiative, professional growth and forward thinking. We reward our team with competitive benefits, incentive/bonus opportunities, a generous time-off package and flexible work environment.

The companies of QBE the Americas are committed to equal employment opportunities. All applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or political affiliation. All personal information contained in this application will be kept confidential as required by law.