Customer Retention Advisor (outbound) - Springfield Missouri Starts 6/2
JPMorgan Chase (Springfield/Joplin, Missouri)

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JPMorgan Chase is a leading global financial services firm with assets of $1.1 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in North America and many of the world's most prominent corporate, institutional and government clients.

 

Our Chase Card Services unit seeks experienced Customer Service professionals for exciting, new roles to help us strengthen relationships & reduce attrition with our credit card customers. As a Retention Advisor, you will retain credit card accounts, grow account balances and up-sell new products and services. Utilizing consultative selling skills, you will offer expedited customer resolution and/or account re-pricing options to customers who have transferred or are considering transferring full or partial credit card balances.  In addition, you will handle other marketing type programs related to balance consolidation, proactive attrition, and support co-branded and mass-market calls. 

 

We're seeking individuals who are passionate about providing quality customer service, enjoy working in a call center environment, are results-oriented, and enjoy the challenge of meeting or exceeding goals. We reward our Customer Service professionals with a lucrative incentive plan, competitive benefits, and an array of career development opportunities.

 

MINIMUM REQUIREMENTS:
6 months or more experience in the customer services industry in a position requiring frequent interaction with customers, clients, and/or prospects, either face to face or via telephone. Experience in the food service or hospitality industry desirable. Demonstrated ability to achieve monthly production and quality goals Excellent communication and listening skills. Strong desire and commitment to provide excellent customer service. Strong time management skills. Excellent analytical and problem solving capability skills. Comfortable with working 2nd shift
Preferred:
6 months or more work experience in a fast paced, high production sales Outbound credit card sales, marketing or collections experience Financial services or credit card call center environment

 

JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V



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