Customer Relations Account Manager
IntelliMed (Phoenix, Arizona)

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Reports to:  Director of Customer Relations

INTELLIMED International Corporation (http://www.intellimed.com/) - based in Phoenix, Arizona - is a full-service provider of software and data to clients in the healthcare industry. Our success is based on the philosophy that in order to create positive change in healthcare, the information used for critical decisions must be timely, thorough, accurate, and directly accessible to the leaders charged with improving today's healthcare delivery system. Our Mission: To Empower Healthcare’s Decision Makers.

Job Description: 

INTELLIMED is hiring for a Customer Relations Account Manager!

The Account Manager is the primary interface responsible for relationship development with the Company’s expanding client list. This role is multi-faceted requiring a flexible,  organized and independent individual interested in working with Intellimed as a growing healthcare software provider. This position will be responsible for achieving key goals in the Customer Relations Department utilizing a Customer Driven Strategic Plan.

Responsibilities Include:

·         Account Management:

o        Relationship Management

o        Technical Support

o        Software Training

o        Market Analysis

o        Add-On Sales

·         Product Development:

o        New Features

o        New Reports

o        Application Testing

o        Creation/Interpretation of Client Surveys

·         Travel to on-site locations in support of clients (50% Max travel)

Qualifications: 

·         Excellent professional, interpersonal and communication skills.

·         A Bachelors degree with healthcare experience in business development, strategic planning, Ambulatory Care operations or healthcare consulting. 

·         Strong computer skills to address customer support inquiries.

·         Strong analytical skills, able to work independently, self directed and motivated, with experience in working successfully to achieve goals.

·         Experience creating and presenting analysis to various audiences

·         A significant knowledge base in all Microsoft Office products, primarily focusing on Microsoft Excel, Access and Word.

·         Interested in and have the ability to learn and work with data and databases related to supporting existing healthcare client base.