Customer Engineer Level 1
NCR Corporation (Chicago, Illinois)

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Customer Engineer Level 1

(Field Service Engineer Level One)

Worldwide Customer Services Division

NCR Corporation (NYSE: NCR) is a global technology company leading the way businesses interact with customers.  NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, gaming and public sector organizations in more than 100 countries.  NCR (www.ncr.com) is headquartered in Dayton, Ohio. NCR’s Worldwide Customer Services is a leading global IT support service provider. NCR is a service partner with leading technology companies – Cisco, Nortel, Sun, Dell, HP and others…

Field Service Technician

(Customer Engineer Level 1)

Location: Chicago, IL

Job Requisition: 130255

Summary Description

NCR Field Service Technician (Customer Engineer level 1) associates provide installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. In this role, you will have ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and or in compliance with agreed upon Service Level Agreements. You will perform work on products and services of low complexity, specifically financial/ATM products and services.   

Key Responsibilities

Ø      Provide installation, maintenance and repairs on Financial/ATM (first-line maintenance) equipment  and other electromechanical equipment at various locations within an assigned territory/region

Ø      Provide continuity of customer operations and high levels of customer satisfaction

Basic Qualifications

Ø      To be considered for this position, you must have ONE of the following:

o        High school diploma or, GED and at least some knowledge of PC repair experience in a customer field environment.

o        2 year degree in electronics or computer technology 

o        Previous Military experience

Ø      Must be a local candidate.

Ø      Must be authorized to work in the U.S.

Ø      Must have a valid driver’s license.

Ø      Must pass comprehensive background check including credit check, criminal, driving record, and drug screen.

Preferred Qualifications

Ø      A+ certification

Ø      2 year degree in electronics or computer technology

Ø      High school diploma or GED and at least 6 months of hands-on POS/ATM repair experience in a customer field environment

Ø      High school diploma or GED and at least 6 months of PC repair experience in a customer field environment.

Ø      Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.

*Our total compensation approach includes

o        Hourly pay (40 hour work week) along with available overtime & rotating on-call pay

o        No out of pocket expenses: car, gas, equipment, etc

o        401(k)

o        medical, dental and disability coverage

NCR is an Equal Opportunity/Affirmative Action Employer.