Customer Contact Center Manager
Uline (Chicago North, Illinois)

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Customer Contact Center Manager
Uline, a rapidly-growing international distributor of packaging and industrial supplies, seeks a Customer Contact Center Manager for their distribution / call center in Waukegan, IL.

Come Grow Along with Uline:

Experiencing a phenomenal 25% growth rate – open positions due to continuous expansion.
Consistent growth provides plenty of opportunities for career advancement.
Excellent pay and benefits – 3 bonus programs for every employee.

POSITION RESPONSIBILITIES / REQUIREMENTS:

Provide motivation and supervision to a staff of 100 in a high volume customer interaction center (3,000 calls / day)

Monitor, track and enforce department policies, procedures and goals

Maintain Uline's world class service to our business customers

Develop managerial and leadership skills of team leads and department supervisors

Review reports and take appropriate action

Prior customer service management experience, preferably in a call center environment

Experience with process improvement audits

Ability to travel to other branches

Please visit www.uline.com/jobs for more information on our benefit package and open jobs.

JOB FAIR: Click here for detailed information and directions.

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